Emily Suhweil
New Port Richey,FL
Summary
Ability to successfully work in a wide range of environments with a focused approach and integrity. Awareness to any task or discipline.
Practiced operational flow with the implementation of process improvement and reduction of errors. Keen to resolve issues and provide solutions.
Overview
6
6
years of professional experience
Work History
Server
King Ludwig's Biergarden
09.2023 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and input and communicate with staff to uphold order management, processed payments
- Provided a warm and gracious attitude with customers and anticipated their needs.
- Offered and sold specials and promotions.
- Maintained clean and organized dining areas to uphold health and safety standards.
- Provided operational flow, executed professional and excellent service in stressful and high volume environments, resolution to issues with customers, and team collaboration.
Manager
Red Diamond Arcade
11.2022 - 06.2023
- Managed and motivated employees to be productive and engaged in work and to follow the expectations on procedural processes given by upper management.
- Welcomed new guests and established rapport with all customers.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member and guest conflicts, actively listening to concerns and finding appropriate middle ground.
- Collected cash from each gaming machine for the opening shifts, calculated the deposit and filled out daily monetary forms, reset and fixed games for the opening shift.
- Balanced the drawer and daily summary for .the closing shift.
- Collaborated and promoted special's and weekly and monthly specials.
Sales
Intergrity Auto Glass
10.2020 - 11.2022
- Monitored budgeting, forecasting, expenditures and performance for accounts. Provided windshield replacement information to customers and offered services for replacement, repair, tinting and calibration.
- Contacted the insured's automotive insurance with the customer to provide the service of windshield replacement through claims.
- Submitted forms to the home office. Coordinated appointments, supported communication for specifications, delays, and changes with administration, installers, and customers.
Cleaning Service
Self-employed
10.2020 - 11.2022
- Weekly cleaning for residential homes.
- Laundry.
- Clean outs and organization of closets and offices.
- Decorating for decor and holidays.
- Running errands.
- Storage unit cleanouts and organization.
- Deep cleaning
Opthalmic Surgical and Medical Counselor
Eye Site Of Tampa Bay
08.2017 - 10.2020
- Provided patients with a summary of the diagnosis and in depth presentation of the treatment plan provided by the surgeon.
- Provided patients with instructions and educational packets, daily medication checklists and modified them per the physician's orders at each visit, and reviewed with patients at each visit the current status of the treatment plan.
- Referred patients to other specialists and tertiary care.
- Submitted patient surgeries to the surgery center.
- Reviewed and signed consents with patients for surgery and procedures.
- Triaged patient phone calls and provided patients with approved physician responses to their questions when calling in, and reporting patient concerns, updates and needs of the patients to their provider.
- Obtained new patient records from referring physicians and records relating to opthalmic health from the patients other physicians.
- Ordered specialty medications for injections.
- Submitted and worked on obtaining prior authorizations for surgeries and injections. with patients' insurance and specialty pharmacies.
- Submitted financial forms for insurance for multiple medications.
- Provided patients with information on pre and post operative care.
- Provided instructional information on medications.
- Called in specialty prescriptions to compounding pharmacies with times sensitive parameters and challenging methods to obtain the medication due to the pharmacy location, cost, and hours of operation.
- Cross trained and filled in for the front desk and back of office assistance in preparation for procedures, office visit setup, eye tests, and operational flow for the patient workup.
Education
Bachelor of Science - Health Administration
St Petersburg College
Clearwater, FL05.2017
Skills
- High attention to detail
- Takes direction well
- Works well independently or in a group
- Positive mindset
- Realistic to measurable goals
- Focused and committed to excellence and completion
- Energetic approach
- Interpersonal and communication skills
- Reliability and Integrity
Timeline
Server
King Ludwig's Biergarden
09.2023 - 11.2023
Manager
Red Diamond Arcade
11.2022 - 06.2023
Sales
Intergrity Auto Glass
10.2020 - 11.2022
Cleaning Service
Self-employed
10.2020 - 11.2022
Opthalmic Surgical and Medical Counselor
Eye Site Of Tampa Bay
08.2017 - 10.2020
Bachelor of Science - Health Administration
St Petersburg College
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