Emily Sundin
Enfield
Summary
Driven Customer Care Representative with a proven track record in problem resolution and enhancing customer satisfaction. Skilled in effective communication and collaboration, committed to streamlining processes for improved service delivery.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Vitu
Agoura Hills, CA
10.2021 - 05.2026
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Collaborated with team members to enhance service delivery and customer satisfaction metrics.
- Implemented process improvements that streamlined issue resolution and reduced response times.
- Assisted in training new representatives on company policies and customer service procedures.
- Maintained accurate records of customer interactions in CRM system for quality assurance purposes.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
Preschool Teacher
Building Blocks Early Learning Center
East Granby, CT
04.2017 - 08.2021
- Developed and implemented age-appropriate lesson plans to enhance children's learning experiences.
- Fostered a nurturing environment that encouraged social, emotional, and cognitive growth in preschoolers.
- Organized engaging activities that promoted creativity, critical thinking, and collaboration among students.
- Evaluated student progress through observational assessments, tailoring instruction to meet individual needs.
- Collaborated with parents to provide updates on children's progress and address developmental concerns.
- Mentored new teachers by sharing best practices for classroom management and effective teaching strategies.
Preschool Teacher
Sky's The Limit Early Childhood Center
Windsor Locks, CT
11.2013 - 04.2017
- Facilitated training sessions for staff on child development theories and educational methodologies, enhancing teaching practices.
- Led initiatives to enhance curriculum delivery, resulting in improved engagement and satisfaction among families.
- Built strong relationships with parents and caregivers, delivering regular updates on children's progress and proactively addressing concerns.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Created an organized, engaging classroom environment to promote safety and comfort for children.
Education
High School Diploma -
Windsor Locks High School
Windsor Locks, CTSkills
- Customer service
- Call center experience
- Call handling
- Order processing
- Payment processing
- Invoice management
- Data entry
- Data analysis
- Problem resolution
- Conflict mediation
- Team collaboration
- Time management
- Adaptability and flexibility
- Adaptability and flexibility
Timeline
Customer Care Representative
Vitu
10.2021 - 05.2026
Preschool Teacher
Building Blocks Early Learning Center
04.2017 - 08.2021
Preschool Teacher
Sky's The Limit Early Childhood Center
11.2013 - 04.2017
High School Diploma -
Windsor Locks High School