Emily Surles
Wilmington,NC
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
5
5
years of professional experience
Work History
Bartender/ Server
Commodore Public House and Kitchen
07.2024 - Current
- Played a key role in the opening of a restaurant, ensuring reliable service at all times.
- Suggested targeted food options and recipes.
- Developed innovative business strategies.
Bartender
Dram & Draught
05.2022 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
Mulligans Beach House Bar and Grill
11.2019 - 05.2022
- Managed day-to-day responsibilities in a fast-paced service environment.
- Facilitated hosting responsibilities.
- Thrived under demanding circumstances.
- Completed assignments swiftly and accurately.
- Provided meal service.
- Ensured efficient order receipt and delivery.
- Greeted guests upon entry.
Server/Bartender
Sailfish Brewing Co
08.2021 - 12.2021
- Acquired essential skills for a craft brewing environment.
- Proficient with an extensive range of craft beers
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Assisted in the setup of private events, accommodating specific client requests.
Education
High school diploma -
Vero Beach High School
Vero Beach, FLSkills
- Knowledgeable in POS/TOAST systems
- Strong multitasking
- Customer service
- Highly reliable
- Clear and effective communication
- Cleanliness and hygiene
- Responsible alcohol service
- Payment processing
- Service-oriented mindset
- Suggestive selling
- New hire training
- Team training and development
- Food service
- Drink preparation techniques
- Classic cocktails
Timeline
Bartender/ Server
Commodore Public House and Kitchen
07.2024 - Current
Bartender
Dram & Draught
05.2022 - 12.2024
Server/Bartender
Sailfish Brewing Co
08.2021 - 12.2021
Server
Mulligans Beach House Bar and Grill
11.2019 - 05.2022
High school diploma -
Vero Beach High School
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