Emily Swanson
Tucson,AZ
Summary
Driven professional with a proven track record in customer service and organizational skills, honed at Marshalls Retail Store and Starbucks. Excelled in resolving escalated complaints and enhancing customer satisfaction through effective communication and multitasking. Achieved consistently positive feedback by implementing de-escalation techniques and maintaining high cleanliness standards.
Overview
2
2
years of professional experience
Work History
Customer Experience Coordinator
Marshalls Retail Store
10.2023 - 07.2024
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Helped customers understand policies and procedures both in-person and over the phone.
- Ensured customer satisfaction by providing friendly conversation during transactions.
Lead Barista
Starbucks
05.2022 - 06.2023
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
High School Diploma -
Grant High School
Portland, OR06.2024
Skills
- Customer Service
- Returns policies
- Training and coaching
- Logistics support
- Feedback Collection
- De-Escalation Techniques
- Multitasking
- Organizational Skills
Languages
American Sign Language
Limited Working
Italian
Limited Working
Timeline
Customer Experience Coordinator
Marshalls Retail Store
10.2023 - 07.2024
Lead Barista
Starbucks
05.2022 - 06.2023
High School Diploma -
Grant High School
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