Emily Swenson
Line Cook
Hager City,WI
Summary
Talented Line Cook with 1 year of experience in the Kitchen environment. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking ensuring customer loyalty by quickly satisfying customer and management needs. Superb multitasking skills with the ability to work on multiple orders simultaneously.
Overview
8
8
years of post-secondary education
4
4
years of professional experience
Work History
Line Cook
Nauti Hawg Bar & Grill
Diamond Bluff, WI
07.2020 - Current
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Trained and assisted new kitchen staff members.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Identified inefficiencies leading to improved productivity.
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Managed opening and closing shift kitchen tasks.
- Practiced proper safety and sanitation standards.
Convenience Store Clerk
Dakota Station of Welch
Welch, MN
08.2018 - 03.2020
- Provide quick and friendly customer service.
- Fast and accurate problem-solving for gas pump and customer issues.
- Perform the work of two or more people in addition to regular responsibilities due to constant staffing issues.
- Stocked merchandise on display shelves and racks to provide good selection for customers.
- Received inventory from vendors and entered merchandise into inventory database to keep accurate records.
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Complied with company guidance and Minnesota federal laws to control sales of tobacco, alcohol and CBD products.
- Followed cash handling, inventory accountability and fueling station procedures as part of operations.
- Managed wide-ranging daily concerns, including resolving pricing issues, removing damaged products and placing special orders for customers.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Checked prices for customers and processed items sold by scanning barcodes.
- Promoted sales by merchandising products, completing recovery tasks and updating signage for special promotions.
- Consistently lifted materials weighing as much as 75 pounds.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers by answering questions and fulfilling requests.
Shift Supervisor
Papa Murphy's Pizza
Red Wing, MN
08.2017 - 08.2018
- Maintain a clean, organized store.
- Proficiency in cash register and customer service.
- Perform supervisory closing and opening duties.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Applied security, safety and loss prevention strategies during shifts.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cashier
Target of Red Wing
Red Wing, MN
12.2016 - 08.2017
- Provide fast and accurate customer service.
- Proficiency in cash register.
- Cleaning and organizing sales floor.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Answered questions about store policies and concerns to support positive customer experiences.
- Reviewed weekly sales ads and monitored price changes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Checked prices for customers and processed items sold by scanning barcodes.
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted customers by answering questions and fulfilling requests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register to record all transactions accurately and efficiently.
Education
High School Diploma -
Red Wing High School
Red Wing 01.2014 - 01.2018
Associate of Science -
Minnesota State College
08.2017 - Current
High School Diploma -
Tower View Alternative High School
Red Wing, MN 01.2018 - 04.2018
Skills
Portioning
Garnishing
Food rotation
Kitchen sanitation
Institutional and batch cooking
Supply Management
Menu planning
Ingredients measuring
Food presentation talent
Food spoilage prevention
Recipes and menu planning
Frying
Food safety
Additional Information
- ACHIEVEMENTS , Academic Honor Roll: 2014 - 2017 1st place in Sister Cities Contest at Red Wing High School: 2015
Timeline
Line Cook
Nauti Hawg Bar & Grill
07.2020 - Current
Convenience Store Clerk
Dakota Station of Welch
08.2018 - 03.2020
High School Diploma -
Tower View Alternative High School
01.2018 - 04.2018
Associate of Science -
Minnesota State College
08.2017 - Current
Shift Supervisor
Papa Murphy's Pizza
08.2017 - 08.2018
Cashier
Target of Red Wing
12.2016 - 08.2017
High School Diploma -
Red Wing High School
01.2014 - 01.2018