Emily Swinscoe
Cleburne,TX
Summary
Reliable employee, seeking new start. Organized and dependable candidate successful at multiple positions throughout company with a positive attitude. Willingness to take on position and added responsibilities to meet team goals. Hardworking and passionate employee with strong organizational skills. Motivated to learn, grow, & excel in all ways.
Overview
15
15
years of professional experience
Work History
Medical Records Specialist
Colonial Manor Nursing Home
11.2022 - Current
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Kept accurate log of requests for medical information and records.
- Maintained patient records in compliance with security regulations.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- * Also with the Medical Records title came Central Supply & Purchasing for nursing dept and facility.
- Conducted inventory and restocked items throughout day.
- Checked and pulled defective or expired products from shelves.
- Purchased, organized and distributed supplies for maintenance activities and personnel use.
- Managed electronic medical records for [Number] patients
Activities Assistant
Colonial Manor
09.2022 - 11.2022
- Engaged residents through events, small groups and personal attention.
- Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
- Scheduled movies, entertainment and other special events.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Planned, coordinated and implemented activities to address needs of participants with varying abilities.
- Documented preferences and helped develop relevant activities.
- Evaluated supplies and requested purchases to meet activity plans.
- Maintained master calendar and relevant records.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Kept athletic and games equipment and facilities organized and maintained.
Medical Records Assistant
Colonial Manor
07.2022 - 09.2022
- Filed records for timely retrieval.
- Maintained patient confidence by keeping patient records information confidential.
- Helped stock med rooms & supply closets.
Receptionist
Colonial Manor
12.2021 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Nurse Aide
Colonial Manor
07.2020 - 12.2021
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Followed safe lifting techniques and individual resident lifting instructions.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted with patient transfer and ambulation.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
- Kept accurate records of patients' care, condition and progress.
- Delivered compassionate care and clear communication in handling issues of death and dying.
Dietary Cook
Colonial Manor
11.2018 - 07.2020
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
- Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
- Followed standard recipes, menus and apportions according to established standards.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.
- Prepared food for special parties and groups.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Updated daily logs, checked in deliveries and submitted weekly reports.
Dietary Aide
Colonial Manor
07.2018 - 11.2018
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
Court Clerk
Johnson County District Clerk's Office
02.2017 - 07.2018
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
- Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Met with judges, lawyers and police officials to coordinate functions of court.
- Prepared and distributed court orders, probation orders and sentencing information.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Collected court fees and fines and recorded amounts collected in [Software].
- Documented exhibits admitted during hearings.
Felony Collections Clerk
Johnson County District Clerks Office
07.2017 - 07.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
Court Document Scanner
Johnson County District Clerks Office
02.2017 - 07.2018
- Gathered, sorted and scanned documents to enter into computer system.
- Archived documents to locate quickly by strictly following storage methods.
- Organized documents by color coding, classifying and indexing under special headings and categories.
- Provided access to records for digital and non-digital storage and retrieval.
- Supported staff by allowing access to records for viewing or processing, and followed up for return of original records for proper storage.
- Collaborated with department and administrative leaders to understand file organization goals and meet records management requirements.
- Oversaw record safety and security for data protection.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
Hotel Front Desk Supervisor
American Inn
06.2009 - 06.2016
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Oversaw day-to-day operations of 40-room hotel.
- Managed front desk maintenance of client records and lab data.
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Balanced hotel accounts at end of day.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Performed daily inventory for keys and linens and detailed information in audit reports.
Education
High School Diploma -
Continental Academy
Coral Gables, FL02.2005
Skills
- Data Entry and Database Software
- Computer Proficiency
- Call Answering and Routing
- Positive Attitude and Energetic
- Administrative and Clerical Support
- Stockroom Maintenance
- Proper Stacking and Storage
- Willing to Learn
- Supply Restocking
- Critical Thinking
- Accurate Documentation
- Records Maintenance
Accomplishments
Timeline
Medical Records Specialist
Colonial Manor Nursing Home
11.2022 - Current
Activities Assistant
Colonial Manor
09.2022 - 11.2022
Medical Records Assistant
Colonial Manor
07.2022 - 09.2022
Receptionist
Colonial Manor
12.2021 - 06.2022
Nurse Aide
Colonial Manor
07.2020 - 12.2021
Dietary Cook
Colonial Manor
11.2018 - 07.2020
Dietary Aide
Colonial Manor
07.2018 - 11.2018
Felony Collections Clerk
Johnson County District Clerks Office
07.2017 - 07.2018
Court Clerk
Johnson County District Clerk's Office
02.2017 - 07.2018
Court Document Scanner
Johnson County District Clerks Office
02.2017 - 07.2018
Hotel Front Desk Supervisor
American Inn
06.2009 - 06.2016
High School Diploma -
Continental Academy
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