Summary
Overview
Work History
Education
Skills
Timeline
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Emily Sygerych

Orlando ,FL

Summary

Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks.


Top-performing Assistant Manager of a big box retail company with track record of consistently meeting or exceeding sales goals. Talented at educating customers on services and products and recommending best options to meet long- and short-term needs.

Overview

16
16
years of professional experience

Work History

Assistant Branch Manager

Trustco Bank
11.2023 - Current
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Developed strong relationships with key clients, contributing to significant growth in business revenue.
  • Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
  • Monitored daily operations and created spreadsheets to keep track of monthly goals and productivity.
  • Supported other branches by covering shifts on weekends when they were in need.

Assistant Store Manager, Softlines

Kohls Department Store
09.2022 - 08.2023
    • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
    • Rotated merchandise and displays to feature new products and promotions.
    • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
    • Maintained positive customer relationships by responding quickly to customer service inquiries.
    • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
    • Created and maintained safe and secure work environments for employees.
    • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
    • Analyzed customer feedback and implemented strategies to improve customer experience.

Office Manager

Kohls Department Store
07.2020 - 09.2022
  • Maintained computer and physical filing systems.
  • Daily performance of daily cash balancing and handling of all cash discrepancies. Maintained and organized daily tasks of safe and cash office so all needs were covered for upper management.
  • Research and partnership with Loss Prevention on any cash or credit discrepancies or fraud that presented in a timely manner.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed location schedules, and generated reports for company database.
  • Maintained Payroll and Schedule systems on daily, monthly, yearly basis and communicated with corporate offices of any discrepancies to assure all budgets were accurately displayed.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Delivered performance reviews, recommending additional training or advancements.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Area Sales Supervisor

Kohls Department Store
02.2008 - 07.2020
  • Executed proven strategies to hit sales quota and help company achieve goals.
  • Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
  • Built lasting relationships with clients as well as associates through outstanding customer service interactions.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Led District area in Price Change Compliance above company expectations.
  • Was in top 100 sales stores o company for 5 years
  • Actively developed multiple associates to promote to higher positions within the company.

Education

Associate of Arts - Business Administration And Management

Valencia College
Orlando, FL
08.2003

Skills

  • Customer Engagement
  • Store Audits
  • Strategic Business Initiatives
  • Cash Handling and Reconciliation
  • Analyzing Information
  • Organizational Structure
  • Administration
  • Background Investigation
  • Financial Review
  • Financial Management

Timeline

Assistant Branch Manager

Trustco Bank
11.2023 - Current

Assistant Store Manager, Softlines

Kohls Department Store
09.2022 - 08.2023

Office Manager

Kohls Department Store
07.2020 - 09.2022

Area Sales Supervisor

Kohls Department Store
02.2008 - 07.2020

Associate of Arts - Business Administration And Management

Valencia College

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Emily Sygerych