Emily Tabisz
Dayton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Kohls Department Store
10.2014 - 02.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Client Service Representative
Covance Clinical Research
10.2012 - 02.2014
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
Customer Service Representative
Humana
03.2012 - 08.2012
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Implemented feedback from quality assurance reviews to continuously refine skills and deliver excellent support.
- Responded to customer requests for products, services, and company information.
Customer Service Lead
Sendik's Food Market
08.2004 - 03.2012
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Education
Associate of Science - Surgical Technologist
Sinclair Community College
Dayton, OH05-2025
Bachelor of Arts - Sociology
St. Norbert College
De Pere, WI05-2011
Skills
- Customer Relationship Development
- Active Listening Skills
- Efficient Data Management
- Relationship Building
- Conflict Resolution
- Post-Interaction Communication
Timeline
Customer Service Representative
Kohls Department Store
10.2014 - 02.2015
Client Service Representative
Covance Clinical Research
10.2012 - 02.2014
Customer Service Representative
Humana
03.2012 - 08.2012
Customer Service Lead
Sendik's Food Market
08.2004 - 03.2012
Associate of Science - Surgical Technologist
Sinclair Community College
Bachelor of Arts - Sociology
St. Norbert College
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