Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Robbins

Slidell,LA

Summary

Skilled customer service and sales professional looking to advance with an organization that prides itself on exceptional customer relations. Highly motivated, organized, and outgoing professional with strong communication skills and problem solving abilities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Merchandising Service Lead

Lowes Home Improvment
Slidell, LA
11.2023 - Current
  • Ensured customer satisfaction by promptly responding to inquiries and requests.
  • Developed and maintained relationships with clients through regular communication.
  • Provided guidance to junior staff on client service issues.
  • Supervised team of sales associates, delegating tasks and providing guidance when needed.
  • Organized visual displays to maximize customer engagement and boost sales.
  • Identified best-selling products and highlighted them in the store layout.
  • Updated existing planograms according to new product releases and seasonal changes.
  • Monitored inventory levels and adjusted planograms accordingly.
  • Ensured compliance with company policies regarding store layout regulations and safety standards.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Built product displays and placed appropriate signage for merchandise.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.

CSR

Lowes Home Improvment
Slidell, LA
02.2023 - 11.2024
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Followed up with customers to ensure their satisfaction.
  • Participated in team meetings or training sessions when necessary.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Educated customers on special pricing opportunities and company offerings.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Assisted customers with locating merchandise within the store.
  • Processed credit card transactions accurately and efficiently.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Built relationships with customers to encourage repeat business.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Upsold additional items based on customer interests and needs.

Associate Account Manager

Republic Services
North Charleston, SC
12.2019 - 10.2022
  • Managed a six-figure book of business through retention of customer-base and new accounts.
  • Oversaw 1,587 accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Negotiated contracts and closed agreements to maximize profits.
  • Experienced in developing cost proposals for waste management solutions.
  • Worked closely with head of sales to develop strategic growth plans for new and existing customers.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests.
  • Worked closely with operations to satisfy customer needs and maintain monthly growth goals with an 81% secure rate for existing accounts.

Dispatcher

Republic Services
North Charleston, SC
09.2018 - 12.2019
  • Preparation of DOT regulated 12-hour logs for drivers.
  • Implemented daily crew-out and crew-in procedures leveraging 15min on average for all drivers at beginning and closing of shift. A savings of approx. $1.1 million.
  • Vehicle Condition Report monitor for compliance tracking in accordance with the Federal Motors Carriers Act and all federal regulations in addition to Republic Services' procedures and guidelines.
  • Tracked changes in computer system to keep records current and accurate. Printed route sheets/same day requests/ live loads.
  • Worked alongside drivers to mitigate issues at a customer site and to provide insight to upper management on any unsafe stops.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Supervised driver dispatching, route planning, and vehicle tracking for over 96 drivers.
  • Utilized various software systems to facilitate movement, planning and scheduling. RISE, AS400/InfoPro, and secure sign-on to several sensitive payment authorizations for the accounts serviced.

Dispatcher

Waste Pro
Ladson, SC
07.2017 - 09.2018
  • Maintained current knowledge of all personnel in the field and all completed routes or delays.
  • Served as the main point of contact for residential customers and municipalities.
  • Generated daily productivity reports with accurate KPMs for management review.
  • Researched and resolved customer issues pertaining to billing and reactivation of services i.e. Service Interrupt due to non-payment.
  • Processed incoming payments of up to six-figures ($156k) with one-hundred percent accuracy.
  • Supervised driver dispatching, route planning, and vehicle tracking.
  • Forecasted manpower requirements based on daily workloads and company targets.

Financial Customer Service Representative/Sales Associate

Verizon Wireless
North Charleston, SC
08.2015 - 07.2017
  • Informed customers about billing procedures, processed payments, and assisted in the setup of payment options.
  • Prevented key account losses by researching discrepancies and providing corrective action.
  • Documented conversations with customers to track requests and provide issue resolution.
  • Maintained a calm and professional demeanor with upset customers to de-escalate stressful situations.
  • Completed sales transactions with increased efficiency to meet customer needs.
  • Recommended merchandise for upsell based on communication preferences and need.
  • Operated multiple Point of Sale systems.
  • Provided an elevated customer experience with product questions and store promotions to generate loyal clientele.
  • Opened and closed store following set-forth procedures.

Sales Associate

LowCountry Wireless
Summerville, SC
08.2015 - 07.2017

Cashier

Bill's Liquor and Fine Wines
Summerville, SC
05.2014 - 08.2015
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Store Manager

Sprint
Concord, NC
01.2013 - 01.2014

Education

High School Diploma -

Battery Creek High School
Beaufort, SC

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Customer Relationships
  • Excellent Communication Skills
  • Issue Resolution
  • Acquiring New Customers
  • Sales Development
  • Upsell Opportunities
  • Revenue Growth
  • Payment Collecting
  • Revenue Retention
  • Acquisition and Retention Strategies
  • Proposal Writing

Timeline

Merchandising Service Lead

Lowes Home Improvment
11.2023 - Current

CSR

Lowes Home Improvment
02.2023 - 11.2024

Associate Account Manager

Republic Services
12.2019 - 10.2022

Dispatcher

Republic Services
09.2018 - 12.2019

Dispatcher

Waste Pro
07.2017 - 09.2018

Financial Customer Service Representative/Sales Associate

Verizon Wireless
08.2015 - 07.2017

Sales Associate

LowCountry Wireless
08.2015 - 07.2017

Cashier

Bill's Liquor and Fine Wines
05.2014 - 08.2015

Store Manager

Sprint
01.2013 - 01.2014

High School Diploma -

Battery Creek High School

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