Emily Terran

• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Developed strategies to streamline and improve office procedures.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Scheduled office meetings and client appointments for staff teams.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
• Leveraged POS system to manage sales transactions, process credit cards and print receipts.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Answered central telephone system and directed calls accordingly.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Handled cash transactions and maintained sales and payments records accurately.

• Employed in Park City from August 2017 -February 2018 & Astoria from May 2019 - August 2019.
• Listened carefully to customer requests and created personalized beverages, which improved sales.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Cleaned counters, machines, utensils, and seating areas daily.

• Collected credit card and cash payments, processed transactions and updated relevant records.
• Responsible for advertising and selling memberships, as well as company merchandise.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

• Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
• Cleaned counters, machines, utensils, and seating areas daily.
• Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.

• Seasonal Employment :

Busser at the Snow Park Lodge (Dec. 2014 - Apr. 2015)
Hostess at Royal Street Cafe (Jul. 2015 - Aug. 2017)
Hostess and coat check at The Seafood Buffet (Dec. 2015 - Apr. 2018)

• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Enhanced customer experiences by efficiently managing reservations and seating arrangements.
• Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.