Daniel Párraga García
Provo,UT
Summary
Dynamic professional with extensive experience in customer service and inventory management, notably at Bento Inc. Excelled in enhancing customer relations and streamlining logistics, leveraging skills in CRM software and teamwork. Proven track record in problem-solving and employee training, achieving significant improvements in operational efficiency.
Overview
17
17
years of professional experience
Work History
Inventory Management Coordinator (Remote)
Bento Inc.
Orange, USA
09.2023 - Current
- Coordinate and ensure compliance with receipt of food benefits from an insurer for members living in Orange County, California
- Provide support to the members when an irregularity occurs
- Keep a record of orders and accurate information in the system for future members
Appointment Setter / Internal Sales Agent (Remote)
Sheridan St.
Peterborough, Canada
07.2022 - 09.2023
- Acted as first point of contact and set appointments for prospective clients
- Set appointments with realtors and potential buyers/sellers
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Scheduled and confirmed appointments and meetings for sales team
- Follow-up no-shows for rescheduling
- Addressed client inquiries and updated database information
Appointment Setter / Virtual Assistant (Remote)
American Income Life - AO
San Diego, USA
09.2021 - 06.2022
- Contact life insurance beneficiaries to coordinate a review of their policies and thus keep them updated and with the benefits best suited to their needs
- Keep a record of the cases and organize the information so that my employer could make personalized appointments
- Lead management
Customer Service Specialist
Contact Point 360
Medellin, Colombia
03.2021 - 08.2021
- Provided primary customer support to internal and external customers
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges
- Addressed customer account discrepancies and concerns
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships
Customer Service Representative (Remote)
Stanley Black & Decker
Medellín, Colombia
08.2020 - 02.2021
- Provided primary customer support to internal and external customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Offered advice and assistance to customers, paying attention to special needs or wants
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Enhanced productivity levels by anticipating needs and delivering outstanding support
Appointment Setter / Client Support Agent
Solvo Global
Medellín, Colombia
11.2019 - 08.2020
- Operated multi-line telephone system to independently handle over 300 calls each day
- Set appointments with salespeople and potential customers
- Acted as first point of contact and set appointments for prospective clients
- Resolution of register and login problems in an interactive payroll platform for companies in the United States
- Troubleshooting data issues within the system
- Customer Support
Customer Service Agent
Teleperformance Colombia
Bogotá D.C., Colombia
01.2019 - 08.2019
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Managed confidentiality without exception through strict Privacy Policies
- Responded proactively and positively to rapid change
- Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
Physical Therapist / Fireman / Paramedic
CVG Ferrominera Orinoco
Ciudad Guayana, Venezuela
12.2007 - 11.2018
- Coordinated with physicians, physical therapists and other healthcare providers to ensure quality care
- Utilized radio communication and computer systems to coordinate with dispatch and other medical personnel
- Assisted with patient transport and provided patient care while in transit to the hospital
- Responded to emergency medical calls and provided advanced life support, resulting in a successful patient outcome
- Educated patients and families on respiratory conditions, treatments, and lifestyle modifications
- Developed protocols and procedures that increased safety and reduced errors in the respiratory care department by X%
- Operated and maintained firefighting vehicles and equipment
- Trained new firefighters on firefighting techniques and safety protocols
Education
Bachelor's - Physical Therapy
Colegio Universitario de Rehabilitación "May Hamilton"
Caracas, Distrito Capital12.2007
Skills
- CRM software
- Customer support
- Software troubleshooting
- Professional telephone demeanor
- Lead generation
- SAP
- Databases
- Team work
- Microsoft Office
- Negotiation
- Freshdesk
- Communication skills
- Complaint handling
- Data entry
- Multi-line phone systems
- Adaptability
- Microsoft Excel
- Google Suite
- Cold calling
- Analytical thinking
- Written communication
- Teamwork and collaboration
- Organizational skills
- Logistics
- Problem solving
- Employee training
- Customer relations
- Team leadership
- Active listening
- Team collaboration
Languages
- English, Advanced
- Spanish, Native
- Portuguese, Intermediate
Willing To Work In
- Provo, UT
- Orem, UT
- Lehi, UT
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Inventory Management Coordinator (Remote)
Bento Inc.
09.2023 - Current
Appointment Setter / Internal Sales Agent (Remote)
Sheridan St.
07.2022 - 09.2023
Appointment Setter / Virtual Assistant (Remote)
American Income Life - AO
09.2021 - 06.2022
Customer Service Specialist
Contact Point 360
03.2021 - 08.2021
Customer Service Representative (Remote)
Stanley Black & Decker
08.2020 - 02.2021
Appointment Setter / Client Support Agent
Solvo Global
11.2019 - 08.2020
Customer Service Agent
Teleperformance Colombia
01.2019 - 08.2019
Physical Therapist / Fireman / Paramedic
CVG Ferrominera Orinoco
12.2007 - 11.2018
Bachelor's - Physical Therapy
Colegio Universitario de Rehabilitación "May Hamilton"
Similar Profiles
ALEJANDRO PRIETOALEJANDRO PRIETO
Music Editor & Recording Engineer at 20th Century Studios/Bento Box EntertainmentMusic Editor & Recording Engineer at 20th Century Studios/Bento Box Entertainment
Charchit SapkotaCharchit Sapkota
IT Technician at Bento SushiIT Technician at Bento Sushi
NAVEEN BHASKARNAVEEN BHASKAR
Quality Assurance Technician at Bento SushiQuality Assurance Technician at Bento Sushi
Megan HarringtonMegan Harrington
Agency Registered Nurse at NursaAgency Registered Nurse at Nursa
Lisa Agafili NeiufiLisa Agafili Neiufi
Office/Customer Service Supervisor at Polynesian Cultural Center, PCCOffice/Customer Service Supervisor at Polynesian Cultural Center, PCC