Summary
Overview
Work History
Education
Skills
Timeline
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Emily Terry

Onawa,IA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

3
3
years of professional experience

Work History

Food Service Worker

Peachwave Frozen Yogurt
08.2023 - Current
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Processed customer payments and balanced cash drawers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Fast Food Crew Member

McDonald's
05.2021 - 08.2023
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Collaborated with team members to complete orders.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Assisted other team members to achieve goals.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Became familiar with products to answer questions and make suggestions.
  • Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
  • Cooked and prepared foods and monitored food production according to quality and sanitation standards.
  • Trained newly hired employees on routine tasks and customer service.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Processed orders on POS system and accepted cash and charge payments.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Made change and returned correct cash and coin to patrons.
  • Delivered special orders to waiting vehicles and tables to promote specialized service.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prepared salads, soups and sandwiches for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Education

General Studies

Western Iowa Tech Community College
Sioux City, IA

High School Diploma -

Westwood High School
Sloan, IA
05.2022

Skills

  • Customer Service
  • Equipment Maintenance
  • Food Assembly
  • Safe Food Handling
  • Positive Attitude
  • Fast-Paced Environment
  • Working Quickly
  • Complex Problem-Solving
  • Cleaning and Sanitation
  • Productivity and Efficiency
  • Flexible Schedule
  • Cash Register Operation
  • Quick Learner
  • Basic Mathematics
  • Positive Attitude and Energy
  • Basic Math Competency
  • Problem Solving Abilities
  • Customer Service Excellence
  • Organizational Skills
  • Adaptability and Flexibility
  • Payment Processing

Timeline

Food Service Worker

Peachwave Frozen Yogurt
08.2023 - Current

Fast Food Crew Member

McDonald's
05.2021 - 08.2023

General Studies

Western Iowa Tech Community College

High School Diploma -

Westwood High School

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Emily Terry