Emily Terry
Roscommon,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Registered Nurse position. Ready to help the unit achieve company goals. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
6
6
years of professional experience
Work History
RESIDENTIAL CARE AIDE
THE BROOK OF GRAYLING
05.2023 - Current
- Improved residents'' quality of life" by providing compassionate care and assistance with daily living activities.
- Ensured safety and well-being by conducting regular room checks, bed positioning, and vital sign monitoring.
- Medication administration, ensuring accuracy and adherence to physician instructions.
- Maintained detailed documentation of resident observations, behaviors, and progress toward goals.
- Promoted social interaction among residents through the organization of group activities and events.
- Collaborated with interdisciplinary team members to develop individualized care plans for each resident.
- Facilitated smooth communication between residents, family members, and healthcare professionals by serving as a liaison.
RETAIL
B&B MARINA
05.2020 - 09.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
RECEPTION
Central Michigan University Dorms
08.2021 - 05.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
RECEPTION
HIGGINS LAKE KOA CAMPGROUND
06.2018 - 08.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
PICIDILLI COOK AND CASHIER
CHARLIE'S COUNTRY CORNER
12.2020 - 08.2021
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Roscommon High School
Roscommon, MI05.2020
Associate of Science - Nursing
Mid Michigan Community College
Harrison, MI05.2024
Bachelor of Science - Nursing
Central Michigan University
Mount Pleasant, MI05.2025
Skills
- Dementia Care
- Healthcare ethics
- Compassionate Caregiving
- Safety awareness
- Meal Preparation
- Client Advocacy
- Reliability and punctuality
- Basic Life Support Certification
- Multitasking Abilities
- Professionalism
Timeline
RESIDENTIAL CARE AIDE
THE BROOK OF GRAYLING
05.2023 - Current
RECEPTION
Central Michigan University Dorms
08.2021 - 05.2022
PICIDILLI COOK AND CASHIER
CHARLIE'S COUNTRY CORNER
12.2020 - 08.2021
RETAIL
B&B MARINA
05.2020 - 09.2022
RECEPTION
HIGGINS LAKE KOA CAMPGROUND
06.2018 - 08.2020
High School Diploma -
Roscommon High School
Associate of Science - Nursing
Mid Michigan Community College
Bachelor of Science - Nursing
Central Michigan University
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