Emily Thatcher
West Point
Summary
Dynamic and results-driven professional with experience at Davis School District, excelling in hardware troubleshooting and technical support. Proven ability to enhance user experience and streamline processes, fostering effective communication and collaboration. Recognized for training new technicians and optimizing workflows, ensuring efficient operations and high-quality service delivery.
Overview
5
5
years of professional experience
Work History
Part Time Computer Tech
Davis School District
08.2023 - Current
- Diagnosed and resolved hardware and software issues for diverse computer systems.
- Provided technical support to staff and students, enhancing user experience with technology.
- Collaborated with teachers to integrate technology into lesson plans effectively.
- Trained new technicians on best practices for troubleshooting and repairs.
- Streamlined maintenance processes, reducing turnaround time on equipment repairs.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Ice Cream Scooper
Farrs Fresh Ice Cream And Frozen Yogurt Cafe
05.2022 - 08.2023
- Delivered exceptional customer service to enhance guest experience and satisfaction.
- Operated ice cream machines and maintained cleanliness in production area.
- Trained new staff on scooping techniques and cafe procedures for consistency.
- Implemented efficient workflows, reducing wait times during peak hours.
- Resolved customer inquiries and complaints promptly to foster positive relationships.
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Operated cash registers and processed payments accurately.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
- Carried out cash and card transactions quickly and thoughtfully.
Office Assistant
Fremont Elementary School
09.2020 - 06.2022
- Assisted with student enrollment processes, enhancing operational efficiency in data management.
- Organized and maintained office files, ensuring accuracy and accessibility for staff and students.
- Provided support to faculty by preparing educational materials and managing classroom supplies.
- Developed standard operating procedures for daily tasks, promoting efficiency across the office team.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Education
Bachelor of Science - Cyber Security
Ensign College
Salt Lake City, UT05-2027
High School Diploma -
Syracuse High School
Syracuse, UT06-2019
Skills
- Hardware troubleshooting
- Software installation
- Network configuration
- Technical support
- Customer service skills
- Office organization
- Workflow optimization
- Communication skills
- Problem resolution
- Time management
- Computer troubleshooting
Timeline
Part Time Computer Tech
Davis School District
08.2023 - Current
Ice Cream Scooper
Farrs Fresh Ice Cream And Frozen Yogurt Cafe
05.2022 - 08.2023
Office Assistant
Fremont Elementary School
09.2020 - 06.2022
Bachelor of Science - Cyber Security
Ensign College
High School Diploma -
Syracuse High School