Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Thole

Cincinnati,OH

Summary

Professional with over 3 years of experience in overseeing operations and ensuring optimal performance in various settings. Adept at managing teams, coordinating logistics, and implementing efficient programs to drive success. Known for reliability, adaptability, and fostering a collaborative, welcoming work environment. Skilled in problem-solving, conflict resolution, guest service, and resource management.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Location Supervisor

Kings Island
08.2024 - Current
  • Mentoring junior staff members, fostering professional growth and development within the team.
  • Managing diverse teams of 30+ individuals across all backgrounds, age groups, race, education level, and socioeconomic status
  • Setting performance goals for the location based on historical data, current projections and management goals.
  • Collaborating with fellow Location Supervisors to create practical and attainable goals for Team Leads with the end goal of helping them become Location Supervisors
  • Mentoring Team Leads and Certified Trainers on best leadership and management practices, providing skills and experiences for successful advances within the department
  • Overseeing daily operations, ensuring timely completion of tasks and adherence to company policies.
  • Maintaining professional demeanor by staying calm when addressing unhappy or angry guests with the goal of improving or remedying their negative experience with the park

Certified Trainer

Kings Island
05.2023 - Current
  • Mentoring new hires, resulting in stronger staff development and increased productivity.
  • Providing ongoing support for new and upcoming certified trainers, offering guidance as they navigated new challenges and responsibilities
  • Collaborated with senior leadership members to improve crew performance, morale, and efficiency
  • Evaluating crew performance, offering guidance and corrections as needed and conducting follow-ups to ensure that the standards of operation are being met at all times
  • Facilitating and being a part of new and returning associate training ensuring that the crew follows cohesive procedures that align with department and leadership expectations

Team Lead

Kings Island
10.2023 - 08.2024
  • Promoted a positive work environment by fostering teamwork, collaboration between leadership and junior associates, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to the standards of operations at all time
  • Mentoring future leaders and providing them the skills and experience essential for successful promotions within the department
  • Collaborating with fellow Team Leads and Location Supervisors to meet the crew's goals, improve crew morale and performance, and exceed department standards
  • Managing daily schedules ensuring smooth rotations between different positions, and creating time for associate training and development
  • Collaborated with other members of the crew leadership to create, execute, and maintain mentorship programs with the goal of helping associates reach their goals and become future leaders

Ride Operator

Kings Island
05.2021 - 05.2023
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
  • Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
  • Conducted daily inspections of amusement park rides to verify functionality and safety.
  • Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
  • Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
  • Demonstrated excellent multitasking abilities while operating multiple rides within assigned areas during busy park hours.
  • Contributed to positive park reviews by delivering exceptional guest service.

Education

Bachelor of Arts - Organizational Leadership

University of Cincinnati
Cincinnati, OH
05-2026

Skills

  • Customer Service
  • Employee Training
  • Operational Safety
  • Associate Development
  • Team Management
  • Leadership
  • Collaboration
  • Performance Assessment
  • Complaint Resolution

Certification

SkyCoaster Site Controller - Ride Entertainment

  • Awarded June 2024
  • Expired December 2024

Timeline

Location Supervisor

Kings Island
08.2024 - Current

Team Lead

Kings Island
10.2023 - 08.2024

Certified Trainer

Kings Island
05.2023 - Current

Ride Operator

Kings Island
05.2021 - 05.2023

Bachelor of Arts - Organizational Leadership

University of Cincinnati

Similar Profiles

CREATE PROFILE
Emily Thole