Emily Thomas

Detail-oriented professional with 5.5+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to leverage skills to successfully fill the Animal Caretaker role at company. Friendly individual known for delivering quality care to animals and assisting with administrative tasks. Motivated professional walks and feeds animals to maintain health and schedules. Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

• Customer Representative
• Bryant , AR
• May 2018 - Jun 2019
• Confer with customers by telephone or in person to provide information about products or services, take orenter orders, cancel accounts, or obtain details of complaints
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, orcomments, as well as actions taken
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any plannedadjustments
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,refunding money, or adjusting bills
• Compare disputed merchandise with original requisitions and information from invoices and prepareinvoices for returned goods
• Obtain and examine all relevant information to assess validity of complaints and to determine possiblecauses, such as extreme weather conditions that could increase utility bills
• Solicit sales of new or additional services or products.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, usingcomputers
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving ordisapproving dealers' claims
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures toprevent future problems
• Paw Paw K9 Resort
• Animal Caretaker
• Benton, AR
• Sep 2016 - Mar 2018-Nutritious Feeding -Exercising and Playing -Cleaning -Medication Adminstration -Brushing and Grooming-Blow Drying -Animal Care -Bathing -Tended to Clients -Ran Part of the business
• Rhea Drugs
• Accountant
• Little Rock , AR
• Aug 2010 - Sep 2013
• Establish tables of accounts and assign entries to proper accounts.
• Develop, implement, modify, and document recordkeeping and accounting systems, making use of currentcomputer technology
• Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actualcosts
• Provide internal and external auditing services for businesses or individuals.
• Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to projectfuture revenues and expenses or to provide advice
• Prepare forms and manuals for accounting and bookkeeping personnel, and direct their work activities.
• Appraise, evaluate, and inventory real property and equipment, recording information such as thedescription, value and location of property
• Old dixsonville rd traskwood, AR, 72167

• Cpr Certified

Cpr Certified