Emily Thomas
Richmond,TX
Summary
Versatile Assistant General Manager with a proven track record at Saltgrass Steakhouse, excelling in staff management and financial leadership. Enhanced customer satisfaction through effective problem resolution and streamlined operations, resulting in increased repeat business. Skilled in budgeting and fostering a collaborative team environment, strategic planning, staff development, and operational efficiency and, driving overall organizational success. Known for strong team collaboration, adaptability, and achieving tangible results.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Saltgrass Steakhouse, Landry's
09.2022 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Lead Trainer
Outback Steakhouse
08.2014 - 09.2022
- Promoted a culture of continuous learning within the organization by regularly sharing industry trends and best practices among colleagues.
- Improved employee skill sets by developing comprehensive training programs tailored to individual needs.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Contributed to team success by consistently meeting or exceeding individual sales goals each month.
Education
Dental Hygiene
Houston Community College
Houston, TX05-2021
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee relations
- Financial reporting
- Budgeting expertise
- Business operations
- Financial leadership
- Budgeting and cost control
- Effective leader
- Payroll administration and timekeeping
Timeline
Assistant General Manager
Saltgrass Steakhouse, Landry's
09.2022 - Current
Lead Trainer
Outback Steakhouse
08.2014 - 09.2022
Dental Hygiene
Houston Community College
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