Emily Thompson
Warner Robins,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Interior Design/Sales Associate
Turners Furniture
07.2024 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Transition Coordinator
Tri-county Independent Living
10.2022 - 02.2024
- Leveraged strong clinical knowledge to advocate for necessary interventions during the transition process, promoting optimal health outcomes for each patient involved.
- Promoted optimal patient outcomes with thorough assessments of individual needs, preferences, and goals during care transitions.
- Collaborated with insurance companies to secure appropriate coverage for required services during transitional periods, minimizing financial burdens on patients.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Provided exceptional support to families, delivering educational resources and assistance throughout the transition process.
Fiscal Administrative Assistant
United Indian Health Services
01.2022 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Home Care Supervisor
Bungalow Support Services
12.2018 - 02.2022
- Streamlined home care operations by coordinating staff schedules, optimizing resource allocation and improving communication among team members.
- Established regular team meetings for caregivers to foster a sense of community, share best practices, and address any issues or concerns.
- Provided ongoing training and development opportunities to caregivers, enhancing their skills and knowledge in home care practices.
- Oversaw daily operations of multiple cases simultaneously while maintaining high standards of service delivery across all client engagements.
- Increased efficiency in documentation processes through implementation of electronic health records and adherence to regulatory requirements.
Education
Bachelor of Arts - Criminology And Justice Studies
California State Polytechnic University, Humboldt
Arcata, CA05.2021
Associate of Science - Administration of Justice
Reedley College
Reedley, CA05.2018
Skills
- Problem-solving skills
- Office Administration
- Documentation and Recordkeeping
- Client Confidentiality
- Records Management
- Quality Improvement
- Attention to Detail
- Effective Communication
- Team Collaboration
- Adaptability and Flexibility
Timeline
Interior Design/Sales Associate
Turners Furniture
07.2024 - Current
Transition Coordinator
Tri-county Independent Living
10.2022 - 02.2024
Fiscal Administrative Assistant
United Indian Health Services
01.2022 - 10.2022
Home Care Supervisor
Bungalow Support Services
12.2018 - 02.2022
Bachelor of Arts - Criminology And Justice Studies
California State Polytechnic University, Humboldt
Associate of Science - Administration of Justice
Reedley College
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