Emily Thorne
Shakopee,MN
Summary
I am passionate about transforming data into meaningful and actionable insights that support business decisions and customer satisfaction. As a Data Analytics Manager at Amplifon, I lead and develop a high performing analytics team that serves our Miracle-Ear retail excellence team, leadership, and franchises. I am motivated by Amplifon's mission to empower people to rediscover all the emotions of sound, and I bring diverse perspectives and experiences to the team as a result of my global and cross-functional background.
Overview
15
15
years of professional experience
Work History
Sr. Data Analytics Manager
Amplifon
08.2021 - Current
- Lead the development of a high-performing analytics team that serves Miracle-Ear stakeholders, providing expertise during business projects and addressing both long-term and ad-hoc data requests.
- Maintain relationships with strategic franchise accounts, providing performance updates and driving operational changes to enhance their growth.
- Lead initiatives to develop and maintain reporting tools and Business Intelligence dashboards, to support the Miracle-Ear retail excellence team, leadership, and franchises.
- Manage and prioritize Miracle-Ear data development backlogs with local and global BI teams, facilitating the development of KPIs and the publication of Power BI dashboards to drive actionable insights.
- Utilize a continuous improvement mindset with current BI dashboards, actively seeking feedback from stakeholders, testing solutions, and streamlining processes for increased efficiency.
- Actively participate in leader mentorship and growth program to enhance leadership abilities.
Journey Owner/ BA
U.S. Bank
11.2019 - 08.2021
- Work within digital agile team in Mortgage Servicing to make improvements for the online and mobile mortgage platforms
- Create ad-hoc report requests utilizing multiple data sources
- Create monthly management business review decks
- Work with vendor to prioritize defects and enhancements for the online servicing site
- Assist UAT testing team in managing defects and enhancements with vendor and communicating progress to management
Reporting Solutions Manager
TCF Bank
11.2017 - 11.2019
- Manage a small global team that produces regular, repeatable reporting, and ensuring that SLA's are met consistently
- Provide support for the global team by on-boarding team members, obtaining system and application accesses, meeting regularly for status updates and issue resolution, and providing direction for reporting improvements
- Work with internal departments to identify other reporting processes that are candidates for transition to the team
- Build backlogs and timelines for transition
- Create dashboards, reports or data pulls for internal and external teams, in order to provide clear business insights
- Complete reporting improvements by transitioning data sources from flat files and/or access databases to data marts, and utilizing SQL and workflow programs to streamline the processes
- Work with internal audit to identify gaps in processes and/or documentation of process
- Created a process for procedure writing both in conjunction with the global team and also within the business intelligence team
- This assists with succession planning and cross-training as well as providing documentation for internal audit
Business Operations Analyst II
TCF Bank
06.2016 - 11.2017
- Completed a full process inventory of the Consumer Loan Servicing department
- Lead a team to gather business requirements that fulfill the Consumer Financial Protection Bureau's rule changes that take effect in the fall of 2017
- This required both procedural and system changes
- Act as a point of contact between I.T
- And the business for a system upgrade
- Completed daily account reconciliations on various general ledgers, based on a rotating schedule with other analysts
- Completed daily, weekly and monthly reporting, using multiple reporting sources, based on a rotating schedule with other analysts
Business Analyst
Bailiwick
03.2015 - 06.2016
- Assisted with the improvements of our issue management process, including upgrades to our system with new functionality, integrating more user groups within the process, user testing the new functionality, and creating SOP documentation
- Worked to define proper reporting for the compliance and trending of issue
- Worked with a task force in order to define the start of a project, create an SOP for initiating a project, and created template documents to ensure consistency at the start of a project
- Worked with a task force to define the end of a project, create an SOP for closing a project, and create template documents to ensure consistency at the close of a project
- I also was involved in defining the systematic requirements needed to close a project within our new software application, and proceed to define the type of clean up required to begin closure of aging projects
- Completed a monthly scrub of data required for resource management
- Assisted with the management of data for any resource changes
Project Administrator
Bailiwick
05.2010 - 03.2015
- Served as a subject matter expert for material ordering in the implementation of a new task management software application
- Member of the process improvement team to instigate changes in the current software application and business processes
- Created and updated process documentation for event management
- Managed incoming deliverables from vendors by reviewing the documents, approving or rejecting the documents, and filing them appropriately
- Trained new hires in material ordering, lift ordering and task management
- Ordered materials for upcoming installations through our warehouse or through procurement
- Ordered and managed lift rentals and invoicing
- Managed the receipt of overdue invoices or deliverables from vendors
- Monitored customer inventory and requesting product for accounts
Education
BFA & BA - Art Graphics & Art History
Minnesota State University, Mankato
Master of Business Administration (M.B.A.) - Business Intelligence
Capella University
Skills
- Process Improvement
- Customer Service
- Management
- Dashboard creation
- Business intelligence
Websites
Timeline
Sr. Data Analytics Manager
Amplifon
08.2021 - Current
Journey Owner/ BA
U.S. Bank
11.2019 - 08.2021
Reporting Solutions Manager
TCF Bank
11.2017 - 11.2019
Business Operations Analyst II
TCF Bank
06.2016 - 11.2017
Business Analyst
Bailiwick
03.2015 - 06.2016
Project Administrator
Bailiwick
05.2010 - 03.2015
Master of Business Administration (M.B.A.) - Business Intelligence
Capella University
BFA & BA - Art Graphics & Art History
Minnesota State University, Mankato
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