Emily Thoune
Summary
Experienced and motivated administrative professional with more than 10 years experience managing operations in a veterinary practice. Successfully oversees human resources, bookkeeping, budgeting, supply management, and patient services. Plans and implements strategies for developing significant growth in overall size and gross revenue of the veterinary practice. Develops and leads productive and efficient office staff. Highly organized and self driven.
Overview
18
18
years of professional experience
Work History
Practice Manager
Powers Veterinary Clinic
08.2010 - Current
- Oversaw accounting, budgeting, and financial reporting.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Implement a digital document management system, reducing paper usage by 50% and enhancing document retrieval efficiency.
- Implement a streamlined inventory control system, reducing excess supplies and saving on procurement expenses.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Developed policies and procedures for effective practice management.
- Coordinated with veterinarian to optimize appointment schedules and maximize daily patient flow.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
Lead Veterinary Assistant
Larry King DVM -Now Powers Veterinary Clinic
04.2009 - 12.2020
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Restrained animals for examination and treatment.
- Prepared animals for surgical procedures.
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Ensured accurate client records by diligently updating medical histories, treatment plans, and vaccination schedules.
Bank Teller
First Bank Of Norway -Now Northern Interstate Bank
02.2015 - 11.2015
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with banking needs and inquiries.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Waitress/Bartender
Sidetrack Restaurant
01.2006 - 01.2011
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Applied Science - Business Administration
Bay De Noc Community College
Escanaba, MI05.2021
Skills
Office management
Customer service
Database management
Administrative leadership
Accounts Receivable/ Payable
Payroll Processing
Inventory Management
Proactive and Self-Motivated
Problem-solving
Data Entry
Timeline
Bank Teller
First Bank Of Norway -Now Northern Interstate Bank
02.2015 - 11.2015
Practice Manager
Powers Veterinary Clinic
08.2010 - Current
Lead Veterinary Assistant
Larry King DVM -Now Powers Veterinary Clinic
04.2009 - 12.2020
Waitress/Bartender
Sidetrack Restaurant
01.2006 - 01.2011
Associate of Applied Science - Business Administration
Bay De Noc Community College
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