Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Tometich

Wailuku,HI

Summary

Determined School Counselor with success in helping students achieve educational goals and personal well-being.

Overview

14
14
years of professional experience

Work History

HUMAN RESOURCES SPECIALIST

COUNTY OF MAUI
03.2023 - 08.2024
  • Carries out studies and assignments involving clearly defined problems;
  • Assists in obtaining and compiling relevant data and information by interviewing subject matter specialists, operating officials, and others;
  • Reports to and discusses findings with higher level specialists;
  • Prepares written reports with recommendations of actions to be taken;
  • Conducts research of limited scope on aspects relating to the human resources specialty areas assigned
  • Performs a variety of assignments from the simple to the moderately difficult in one or more of the major functional areas of human resources management under close supervision

CULINARY ADMINISTRATIVE ASSISTANT

FOUR SEASONS RESORT MAUI
01.2022 - 03.2023
  • Supporting multiple Chefs by managing and organizing their calendars and meetings with Microsoft Outlook
  • Reviewing and submitting time and attendance payroll reports for accuracy on a daily and biweekly schedule on ADP
  • Compiling labor and financial reports through Microsoft Excel for profit/loss and labor standard tracking
  • Distributing Banquet Event Orders, attending meetings between departments to ensure accuracy of information and communicating event needs to respective kitchens
  • Creating purchase orders/requisitions for food supplies daily through Birchstreet
  • Consulting and servicing Kosher and Allergy guests to ensure proper procedures are executed during guest stay for maximum guest satisfaction
  • Assisting with menu changes, inputting recipes and costing dishes
  • Scheduling interviews and coordinating paperwork for onboarding new team members
  • Receiving feedback from kitchen staff to increase employee engagement and satisfaction
  • Working independently to manage multiple requests and priorities simultaneously, meet deadlines while remaining flexible to change direction if needed
  • Proactively completing administrative tasks for the kitchens including but not limited to inputting and posting each weekly schedule, creating weekly communication between departments, ordering kitchen and office supplies, maintaining inventories and other tasks as needed
  • Builds relationships and trust with managers and employees across the organization
  • Acts as a liaison between managers and employees regarding performance issues and management

CONCIERGE

FOUR SEASONS RESORT MAUI
08.2019 - 01.2022
  • Providing world class service to future and in house guests by building rapport and providing recommendations for activities, dining and discovering ways to make their stay memorable
  • Scheduling and creating itineraries for guests by coordinating with multiple vendors and requested days and times
  • Answering phones, emails, filing paperwork, creating guest profiles by inputting and maintaining data through Opera PM, Al-Desk and Key
  • Working independently to ensure completion of numerous projects for multiple guests with minimal supervision
  • Receiving consistent feedback in order to ensure guest expectations are exceeded while aligning with the brand's quality assurance standards
  • Resolving problems in day to day issues regularly and demonstrating analytical skills

GUEST EXPERIENCE COORDINATOR

FAIRMONT KEA LANI
09.2018 - 08.2019
  • Providing world class service to future and in house guests by building rapport and providing recommendations for activities, dining and discovering ways to make their stay memorable
  • Scheduling and creating itineraries for guests by coordinating with multiple vendors and requested days and times
  • Answering phones, emails, filing paperwork, creating guest profiles by inputting and maintaining data through Opera PM and Al-Desk
  • Working independently to ensure completion of numerous projects for multiple guests with minimal supervision
  • Receiving consistent feedback in order to ensure guest expectations are exceeded while aligning with the brand's quality assurance standards
  • Temporary Transfer within departments that need assistance including but not limited to: Banquets, Kea Lani Restaurant, Ko, In-Suite Dining, Bell and Valet, Leisure Sales and Group Sales
  • Resolving problems in day to day issues regularly and demonstrating analytical skills

FOOD RUNNER/BUSSER

TOMMY BAHAMA
05.2018 - 05.2019
  • Greeting customers while collaborating with team members to seat, feed and serve customers efficiently
  • Bus and set tables for seating new customers
  • Expediting food orders, garnishing dishes and delivering multiple plates to proper seats at table
  • Maintaining a clean work area by wiping down counters, organizing inventory, stocking and rotating out food orders, sanitizing equipment and sweeping the floors
  • Cutting and prepping food for future shifts in accordance with established health codes and standards

SALES COORDINATOR

FAIRMONT KEA LANI
05.2018 - 11.2018
  • Providing clerical and administrative support to Director of Sales and Marketing and Regional Directors of Leisure Sales
  • Anticipating needs of guests, travel agents and corporate partners of resort
  • Preparing correspondence via emails, proposals, distributing mail, telephone and fax-es
  • Assisting with special projects as requested including maintain schedules and appointments, processing specific reservation requests, setting up amenities and various other tasks
  • Creating accounts, bookings, contracts and financial reports within the Leisure Sales department
  • Providing site tours of property for prospective sellers

Office Administrator/Assistant

PICTURE OF HEALTH CHIROPRACTIC & NUTRITION
01.2017 - 04.2018
  • Provided world class customer service by building rapport with guests through greeting, checking in appointments, answering questions, handling special needs/requests, verifying paperwork is complete, processing transactions and selling products
  • Acted as the liaison between patients and practitioners, meeting parties in the front of the office and walking them back while providing professional introductions
  • Responsible for maintaining multiple practitioners’ schedules by scheduling services, confirming appointments via phone and email, updating the schedule and communicating changes to affected parties
  • Answered phones, responded to emails, distributed mail, filed paperwork, created files and charts by inputting and maintaining data through the Booker Software system in accordance with the confidentiality policy of HIPAA
  • Collaborated with team members to maintain a clean work area, prep rooms for patients and assist the Doctor and other practitioners with any and all requests
  • Worked independently to ensure completion of numerous projects with minimal supervision
  • Responsible for opening and closing the office along with other various duties required for the office to run efficiently and successfully
  • Created purchase orders along with ordering, tracking, receiving, checking, pricing, and shelving inventory products and supplies
  • Created and typed letters and day to day reports of various kinds including but not limited to: productivity reports for our Finance staff, patient history, inventory checklist for multiple offices and communication history with patients
  • Worked closely with hiring manager to ensure a smooth hiring process beginning with sourcing candidates utilizing resume databases, networks, social media and other relevant resources
  • Screened applicant resumes based on hiring manager’s needs
  • Supported, trained and mentored new staff

Senior Technical Support Advisor

APPLE, INC.
06.2015 - 01.2017
  • Prioritized and managed individual time, multitasked across multiple systems, researched issues, and followed up with customers to ensure resolution regarding their issues
  • Coached, empowered, and provided direction and feedback to first level advisors on how to provide the best possible service in regards to questions and solving problems
  • Addressed issues of conflict with customers with effective communication skills and de-escalating heightened situations to ensure customer satisfaction
  • Provided outstanding customer service and technical support to a high volume of inbound customer calls regarding Apple products, software and AppleID accounts while working effectively as a team with numerous other departments
  • Analyzed and resolved technical issues while promoting customer loyalty, educating customers, supporting Apple products and working one on one with customers to discover the best way to address their needs and surpass expectations while consistently exceeding metric goals
  • Provided feedback to engineering departments, facility managers and area managers regarding system functionality, ease of use and gathering data for system issues while maintaining the highest level of confidentiality regarding internal information

Customer Service Specialist

VERIZON WIRELESS
10.2014 - 06.2015
  • Handled a high volume of inbound customer calls to provide high quality customer service regarding service transactions, equipment trouble shooting, service/equipment inquiries, processing sales and customer inquiries
  • Managed customer relationships by performing the full range of customer service functions and maintaining customer loyalty while consistently exceeding metric goals
  • Offered recommendations to customers based upon their needs through discovery and utilizing negotiation skills while educating customers on benefits of each product and service
  • Stayed committed to collaborate together and work effectively as a valuable member of the Verizon Wireless team

Member Services Representative/Receptionist

THE WELL
08.2010 - 10.2014
  • Offered excellent customer service by greeting members, providing information, answering questions, monitoring facility access and resolving issues daily for a facility which serves 3,000+ members per day
  • Organized paperwork, answered phone lines and emails, delivered documents, input data, general office work and other daily duties requested by professional administrative staff
  • Facilitated tours, answered questions, and sold/managed membership contracts, services, and products
  • Responsible for maintaining and inputting confidential member information through the Spectrum NG Software database
  • Aided in the hiring process including screening resumes, interviewing candidates and training new staff members

Education

Hospitality and Tourism -

Sacramento State University
Sacramento, CA
08.2014

School Counseling -

Walden University
Minneapolis, MN
03.2025

Skills

  • Individual counseling

Timeline

HUMAN RESOURCES SPECIALIST

COUNTY OF MAUI
03.2023 - 08.2024

CULINARY ADMINISTRATIVE ASSISTANT

FOUR SEASONS RESORT MAUI
01.2022 - 03.2023

CONCIERGE

FOUR SEASONS RESORT MAUI
08.2019 - 01.2022

GUEST EXPERIENCE COORDINATOR

FAIRMONT KEA LANI
09.2018 - 08.2019

FOOD RUNNER/BUSSER

TOMMY BAHAMA
05.2018 - 05.2019

SALES COORDINATOR

FAIRMONT KEA LANI
05.2018 - 11.2018

Office Administrator/Assistant

PICTURE OF HEALTH CHIROPRACTIC & NUTRITION
01.2017 - 04.2018

Senior Technical Support Advisor

APPLE, INC.
06.2015 - 01.2017

Customer Service Specialist

VERIZON WIRELESS
10.2014 - 06.2015

Member Services Representative/Receptionist

THE WELL
08.2010 - 10.2014

School Counseling -

Walden University

Hospitality and Tourism -

Sacramento State University

Similar Profiles

CREATE PROFILE
Emily Tometich