Emily Tonkovich
Grand Junction,CO
Summary
I am a Business Management graduate with a proven track record of establishing, nurturing, and growing client accounts. With over ten years of experience in sales and customer service, I consistently hit revenue goals and develop a deep understanding of products and services. I have a thorough knowledge of food safety programs, dietary supplement analytical testing and label claim verification, proficiency testing programs, and pharmaceutical reference material manufacturing. I am passionate about people and problem solving and seeking an opportunity with an industry game-changer.
Overview
13
13
years of professional experience
Work History
Technical Account Manager
Mérieux NutriSciences
05.2022 - Current
- Establish strong relationships with existing designated Premier accounts in the assigned territory at various levels with key business and technical contacts.
- Attain new business from assigned designated Premier accounts through cross selling additional services and further account penetration.
- Negotiate prices, increases, and renewals with assigned accounts and work with sales teams to provide accurate and complete information to create quotes, agreements, renewals and RFPs.
- Meet established quota numbers and performance expectations set with Sales and Commercial Operations including but not limited to: IMPACT, sales quota and individual sales metrics.
- Assist clients with technical inquiries including most suitable test methods, parallel testing, out of specification results, etc.
Inside Sales Representative II
CoorsTek, Inc.
11.2021 - 05.2022
- Manage CRM data for effective communication of sales opportunities, customer quotes, and account contacts and status.
- Coordinate requests for quotation activities to include value pricing, cost and technical review with sales, production and engineering personnel.
- Work closely with sales management to establish long-term contract agreements with customers.
- Ensure all exported orders meet Trade Compliance regulatory guidelines.
Customer Service Representative
Dyad Labs
03.2020 - 10.2021
- Act as the liaison between customers, the labs, and the Commercial team.
- Ensure proper account setup and responsibility for setting up programs and testing information in LIMS / CRM and other system set ups critical to customer management
- Answer customer phone and email inquiries, identify customer requirements, provide results and additional information that meets or exceeds the customer's expectations.
- Contact customers with information regarding test results that will be late or are out of specification and document all customer interactions in the CRM system.
- Assist in customer complaint handling and investigation of customer complaints in accordance with company Quality policy and SOPs.
Customer Service Rep, I
MilliporeSigma
08.2011 - 12.2017
- Enter internal and external customer orders and quotations received via inbound calls, email, website, etc.
- Interface with supporting departments including Technical Service, Finance, Distribution and Sales.
- Ensure documentation adheres to ISO certifications and is able to withstand Customer Service-related audits when called upon.
- Develop extensive knowledge of proficiency testing for accreditation to ISO/IEC 17025 along with pharmaceutical reference material production and packaging.
Education
Bachelor of Science - Business Management
University of Wyoming
Laramie, WY05.2019
Skills
- Laboratory Information Systems
- Salesforce
- CRM software proficiency
- Solution selling
- Compliance reviews
- Consultative Sales Techniques
- Analytical and Critical Thinking
- Effective Communication & Attention to Detail
Timeline
Technical Account Manager
Mérieux NutriSciences
05.2022 - Current
Inside Sales Representative II
CoorsTek, Inc.
11.2021 - 05.2022
Customer Service Representative
Dyad Labs
03.2020 - 10.2021
Customer Service Rep, I
MilliporeSigma
08.2011 - 12.2017
Bachelor of Science - Business Management
University of Wyoming
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