Emily Tonsfeldt

In this position, I manage and oversee the Personal Care Assistant services we provide to our consumers. These services allow our individuals to remain in their own homes, while still receiving the care they need. Duties include:

• Collaborating with healthcare teams and lead agencies to ensure comprehensive care for each client.
• Maintaining accurate records of client care services provided on a daily basis as well as reviewing and maintaining client and staff files and records to obtain information and respond to requests.
• Safeguarding patient privacy with strict adherence to HIPAA protocols.
• Ensuring compliance with company policies and procedures.
• Coordinating and managing day-to-day operations of the department to ensure efficient workflow and communication.
• Supporting onboarding processes by preparing materials for new hires and completing staff orientation, instructing new hires on administrative procedures and company policies, closely checking work to verify performance.
• Creating and maintaining filing systems, both paper and electronic.
• Following up with staff and client inquiries via phone or email promptly.
• Scheduling meetings for staff members and consumers using Outlook calendar system and preparing materials for meetings.
• Compiling data, tracking changes, and creating reports in Excel spreadsheets.
• Reviewing reports on employee attendance and well as managing and reviewing employee attendance using MITC timekeeping software.

• Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
• Communicated effectively with clients, families, and healthcare professionals.
• Monitored client behavior and reported changes to relevant staff members.
• Trained new staff on best practices for client support and care delivery.
• Maintained accurate records of client progress and service documentation.
• Ensured a safe environment by following health and safety protocols diligently.
• Accompanied individuals on outings to promote independence and integration into the community.
• Maintained clean and well-organized environment for client happiness and safety.
• Followed care plan and directions to administer medications.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Documented current patient information to update vital signs, behaviors, and eating habits.
• Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
• Organized oral medications for clients following dosage and schedule requirements.
• Helped clients get in and out of beds and wheelchairs.

• Greeted patients and visitors with a welcoming demeanor.
• Scheduled appointments using electronic health record systems.
• Responded to patient questions and provided necessary information promptly.
• Collaborated with healthcare staff to ensure smooth patient flow.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled and confirmed appointments.

• Assisted teachers in classroom management and student engagement activities.

• Processed transactions accurately using point-of-sale systems.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Sold various products by explaining unique features and educating customers on proper application or usage.