Overview
Work History
Education
Timeline
Generic

Emily Topliff

Waterloo,IA

Overview

17
17
years of professional experience

Work History

Cashier

Prime Mart
Waterloo, IA
10.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.

Hair Stylist

Great Clips
Waterloo, IA
07.2012 - 03.2023
  • Greeted customers, answered phones and booked appointments.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Used thinning shears to remove bulk from the hair or create layers.
  • Performed chemical treatments such as perms and relaxers.
  • Created updos for special occasions like weddings or proms.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Educated clients on proper home hair care maintenance techniques.
  • Recommended products to clients based on their individual needs.
  • Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
  • Demonstrated knowledge of health and safety regulations in the workplace.
  • Developed relationships with new clients through referrals from existing customers.
  • Collaborated with other beauty professionals on projects related to hairstyling.
  • Organized scheduling of appointments throughout the day.
  • Participated in team discussions regarding marketing strategies for the salon.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.

Hairstylist's Assistant Manager

Sports Clips
Cedar Rapids, IA
09.2007 - 12.2010
  • Greeted customers, provided them with refreshments, and scheduled appointments.
  • Maintained cleanliness of salon by sweeping floors, washing towels, sanitizing tools and equipment.
  • Prepared styling stations for stylists including stocking products, setting out tools and gathering supplies.
  • Assisted hairstylist in shampooing clients' hair and providing scalp treatments as needed.
  • Washed, dried, cut and styled clients' hair according to their individual needs.
  • Provided advice on hair care products to suit client's lifestyle and hair type.
  • Attended continuing education classes to stay current on trends in the industry.
  • Assisted with inventory management by maintaining accurate stock levels of professional haircare products.
  • Answered phone calls promptly in a professional manner while scheduling appointments.
  • Communicated effectively with salon staff members to ensure efficient workflow.
  • Ensured that each customer received exceptional service by attending to their needs throughout their visit.
  • Advocated for safety standards within the workplace by adhering to health codes set forth by local government agencies.
  • Demonstrated an understanding of proper sanitation procedures when handling tools or working around chemicals.
  • Assisted hairstylist with washing, blow-drying and styling.
  • Swept salon floors, took out trash and sterilized styling tools after use.
  • Stocked inventory items and prepared inventory reports.
  • Scheduled appointments for clients by booking time slots based on requested services and stylist availability.

Education

Cosmetology

Capri College
Cedar Rapids, IA
05-2007

High School Diploma -

Independence Schools
Independence, IA
05-2003

Timeline

Cashier

Prime Mart
10.2023 - Current

Hair Stylist

Great Clips
07.2012 - 03.2023

Hairstylist's Assistant Manager

Sports Clips
09.2007 - 12.2010

Cosmetology

Capri College

High School Diploma -

Independence Schools

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Emily Topliff