Emily Topliff
Waterloo,IA
Overview
17
17
years of professional experience
Work History
Cashier
Prime Mart
Waterloo, IA
10.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
Hair Stylist
Great Clips
Waterloo, IA
07.2012 - 03.2023
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Used thinning shears to remove bulk from the hair or create layers.
- Performed chemical treatments such as perms and relaxers.
- Created updos for special occasions like weddings or proms.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Developed relationships with new clients through referrals from existing customers.
- Collaborated with other beauty professionals on projects related to hairstyling.
- Organized scheduling of appointments throughout the day.
- Participated in team discussions regarding marketing strategies for the salon.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
- Recommended hair styles to compliment clients' facial features and coloring.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
Hairstylist's Assistant Manager
Sports Clips
Cedar Rapids, IA
09.2007 - 12.2010
- Greeted customers, provided them with refreshments, and scheduled appointments.
- Maintained cleanliness of salon by sweeping floors, washing towels, sanitizing tools and equipment.
- Prepared styling stations for stylists including stocking products, setting out tools and gathering supplies.
- Assisted hairstylist in shampooing clients' hair and providing scalp treatments as needed.
- Washed, dried, cut and styled clients' hair according to their individual needs.
- Provided advice on hair care products to suit client's lifestyle and hair type.
- Attended continuing education classes to stay current on trends in the industry.
- Assisted with inventory management by maintaining accurate stock levels of professional haircare products.
- Answered phone calls promptly in a professional manner while scheduling appointments.
- Communicated effectively with salon staff members to ensure efficient workflow.
- Ensured that each customer received exceptional service by attending to their needs throughout their visit.
- Advocated for safety standards within the workplace by adhering to health codes set forth by local government agencies.
- Demonstrated an understanding of proper sanitation procedures when handling tools or working around chemicals.
- Assisted hairstylist with washing, blow-drying and styling.
- Swept salon floors, took out trash and sterilized styling tools after use.
- Stocked inventory items and prepared inventory reports.
- Scheduled appointments for clients by booking time slots based on requested services and stylist availability.
Education
Cosmetology
Capri College
Cedar Rapids, IA05-2007
High School Diploma -
Independence Schools
Independence, IA05-2003
Timeline
Cashier
Prime Mart
10.2023 - Current
Hair Stylist
Great Clips
07.2012 - 03.2023
Hairstylist's Assistant Manager
Sports Clips
09.2007 - 12.2010
Cosmetology
Capri College
High School Diploma -
Independence Schools