Emily Torres
Yonkers,NY
Summary
Seasoned Operations Manager and leader with 16+ years of experience applying problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Bartender / Manager
Park Billiards Cafe
2006.09 - 2008.08
- Increased team productivity by implementing effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service to customers and staff.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement within the organization.
Operations Manager
Uptown Balloons
2013.01 - Current
- Design and build balloon decoration and sculptures for special events.
- Meet with clients for proposals and recommendations for special event decorations.
- Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhance customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Improve operational efficiency by streamlining processes and implementing cost-saving measures.
Registration Liaison
The New York Botanical Garden
2008.01 - 2013.08
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
Education
Bachelor of Arts - Sociology
Lehman College
Bronx, NY 05.2013
Skills
- Business Development
- Program Administration
- Business Planning
- Organizational Management
- Inventory Management
- Customer Service
- Logistics Oversight
- Workflow Optimization
- Team Leadership
- Schedule Management
- Problem-Solving
- IOS and Microsoft platforms
Timeline
Operations Manager
Uptown Balloons
2013.01 - Current
Registration Liaison
The New York Botanical Garden
2008.01 - 2013.08
Bartender / Manager
Park Billiards Cafe
2006.09 - 2008.08
Bachelor of Arts - Sociology
Lehman College
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