Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic
EMILY TORRES

EMILY TORRES

Brandon,MS

Summary

As the driving force behind Bright Minds Learning Center since 2014, I excel in financial planning and human resource management ensuring top-notch service and efficient conflict resolution. My leadership has fostered a team adept in delivering quality educational experiences, underscoring my ability to elevate organizational standards and foster significant growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

EARLY CHILDHOOD FACILITY OWNER/DIRECTOR

Bright Minds Learning Center
02.2014 - Current
  • Managed the daily operations related to customer service, inventory management and marketing
  • Maintained a high standard of customer service through quality assurance checks
  • Negotiated contracts and agreements with business partners, vendors, and customers
  • Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.

Cosmetologist

Nathan's Salon
01.2013 - 02.2014
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Answered phone calls and emails to schedule client appointments.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Implemented creative marketing strategies that attracted new clients while retaining existing ones.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
  • Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
  • Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
  • Applied makeup to clients for special occasions to meet requirements.
  • Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
  • Developed new techniques to improve appearance of customer and provide different looks.
  • Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
  • Contributed to salon's social media marketing, creating engaging content that showcased services and attracted followers.
  • Trained new staff on cutting-edge beauty techniques, ensuring salon's services remained competitive and top-notch.
  • Customized makeup applications for special events, enhancing clients' satisfaction and boosting word-of-mouth referrals.
  • Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
  • Coordinated with fashion and wedding planners to offer specialized beauty packages, expanding salon's clientele.
  • Elevated salon's market presence by participating in local beauty events and showcasing latest cosmetology trends.
  • Collaborated with colleagues to organize promotional events, driving awareness and attracting new customers.
  • Streamlined appointment scheduling, reducing wait times and improving overall client experience.
  • Organized workshops on beauty and wellness, positioning salon as thought leader in local beauty community.
  • Led team in revamping salon interior, creating more inviting and modern atmosphere that enhanced client experience.
  • Implemented environmentally friendly practices in salon operations, promoting sustainability and attracting eco-conscious clients.

Education

CHILD DEVELOPMENT ASSOCIATE - EARLY CHILDHOOD DEVELOPMENT

National Credentialing Program (CDA) online
02.2022

Skills

  • Performance Evaluation and Monitoring
  • Human Resource Management
  • Financial Planning
  • Customer Relations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Business Management
  • Business Planning
  • Staff Management
  • Marketing
  • Team Oversight
  • Staff hiring
  • Business Development
  • Business Administration
  • Business marketing
  • Negotiation
  • Employee Development
  • Administrative Oversight
  • Talent Development
  • Social media control
  • Marketing tactics
  • Design coordination
  • Hiring and staffing
  • Attention to Detail
  • Customer Service
  • Decision-Making
  • Teamwork and Collaboration
  • Team Leadership
  • Customer Service Management
  • Effective leader
  • Scheduling
  • Goal Setting
  • Business Leadership
  • Purchasing and planning
  • Schedule Management
  • Desktops, Laptops, and Mobile Devices
  • Employee Relations
  • Employee Scheduling
  • Staff training/development
  • Delegating Work
  • Employee Motivation
  • Hiring and Onboarding
  • Operations Oversight
  • Staff Scheduling
  • Management Team Building
  • Administrative Management
  • Training Management
  • Calendar Management
  • Performance Improvements
  • Delegation
  • Small business operations

Certification

  • Cosmetologist
  • CDA

Accomplishments

  • Achieved successful management through effectively helping with running a business.

    • .

  • Supervised team of twelve staff members.
  • Documented and resolved accidents and issues which led to successful problem solving.

Languages

English
Full Professional

Timeline

EARLY CHILDHOOD FACILITY OWNER/DIRECTOR

Bright Minds Learning Center
02.2014 - Current

Cosmetologist

Nathan's Salon
01.2013 - 02.2014

CHILD DEVELOPMENT ASSOCIATE - EARLY CHILDHOOD DEVELOPMENT

National Credentialing Program (CDA) online

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EMILY TORRES