Emily Torres
Oceanside,CA
Summary
Dynamic and results-driven professional with extensive experience at Omni La Costa Resort & Spa. Proven expertise in food safety compliance and customer engagement, consistently delivering exceptional service. Adept at training staff and managing operations, fostering teamwork and maintaining high sanitation standards to enhance guest satisfaction.
Overview
4
4
years of professional experience
Work History
Marketplace Cafe Lead
Omni La Costa Resort & Spa
08.2021 - Current
- Learned safety protocols and hygiene standards to maintain a clean cafe environment.
- Assisted in daily operations, supporting staff during peak hours to ensure efficient service.
- Familiarized with POS systems to process transactions accurately and swiftly.
- Engaged with customers, providing exceptional service and addressing inquiries effectively.
- Adapted quickly to changing situations, maintaining composure during busy shifts or unexpected challenges.
- Collaborated with team members to improve overall cafe operations, resulting in increased efficiency and positive customer feedback.
- Resolved customer issues promptly by listening attentively and offering satisfactory solutions or alternatives.
- Handled food preparation tasks with strict adherence to hygiene standards, maintaining high-quality offerings consistently.
- Managed cash transactions accurately, ensuring proper cash handling procedures were followed at all times.
Education
High School Diploma -
Oceanside High School
OceansideSkills
- POS system
- Supply ordering
- Customer service
- Sanitation standards
- Food presentation
- Staff leadership
- Teamwork
- Positive attitude
- Problem-solving
- Time management
- Allergy awareness
- Ordering supplies
- Staff supervision
- Barista skills
- Customer engagement
- Food preparation
- Food safety compliance
Timeline
Marketplace Cafe Lead
Omni La Costa Resort & Spa
08.2021 - Current
High School Diploma -
Oceanside High School
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