Emily Tovar
San Diego,CA
Summary
Works well under pressure and in fast-paced settings. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. A friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations.
Overview
4
4
years of professional experience
Work History
Busser/Runner
Junction Bar and Grill
03.2024 - Current
- Worked well in diverse team settings by partnering with others to complete tasks.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Customer Service
Junction 52 Bar and Grill
11.2022 - 01.2023
- Exceptional customer service, demonstrated excellent interpersonal communication skills when interacting with guest and colleagues
- Maintained a professional appearance at all times, maintaining proper dress code policies
- Developed an understanding of customer needs, preferences, and behaviors to ensure a personalized dining experience
Customer Service
Junction Bar & Grill
08.2022 - 11.2022
- Maintained high standards of customer service during fast-paced operations
- Took initiative to find extra tasks when scheduled duties were completed
- Prepared silverware, service plates, cups, and condiments, and restaurant before and after shifts
- Bussing and clearing tables
Food Champion
TacoBell
08.2021 - 02.2022
- Maintained clean, sanitized, and well organized food preparation zones
- Prepared and cooked food items in accordance with menu specifications and customer requirements
- Proactively restocked ingredients and supplies to ensure a continuous supply of food for customers
- Followed all food safety procedures, resulting in a perfect health inspection rating
Education
Medical Assistant Diploma -
UEI College
01.2025
Advanced High School Diploma - College Career Readiness Program, Nevada Bi-literacy Seal
Western High School
05.2022
Skills
- CPR Certified
- Food Handlers Card
- Computer skills
- Food safety
- Strategic planning
- Clear communication
- Customer service excellence
- Communication
- Leadership
- Fast Learner
- Teamwork
- Adaptable
- Ability to work under pressure
- Ability to Multitask
- Phone Triage
- Efficient organization
- Bilingual English/Spanish
- Time management
- Attention to detail
Awards
- Honor Roll, UEI College, 03/01/23 - 09/01/23, (98% or greater academic record)
- Perfect Attendance, UEI College, 03/01/23 - 09/01/23
- Biliteracy Seal
- Student Ambassador, 05/01/23 - 10/01/23
Timeline
Busser/Runner
Junction Bar and Grill
03.2024 - Current
Customer Service
Junction 52 Bar and Grill
11.2022 - 01.2023
Customer Service
Junction Bar & Grill
08.2022 - 11.2022
Food Champion
TacoBell
08.2021 - 02.2022
Advanced High School Diploma - College Career Readiness Program, Nevada Bi-literacy Seal
Western High School
Medical Assistant Diploma -
UEI College
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