Emily Tran
China Spring,TX
Summary
Dynamic and compassionate Phlebotomist with 6 years and 8 months of blood banking experience in three public donor centers. Recognized for completing over 24,000 effective venipunctures in whole blood collections while assuring donors comfort and safety. Outstanding customer service with a proven phlebotomy success rate average of 98% in a high-volume and fast paced setting while committed to maintaining the highest standards of safety and quality control practices.
Overview
14
14
years of professional experience
Work History
Phlebotomist
Houchin Community Blood Bank
07.2019 - 03.2025
- Performing venipunctures on voluntary blood donors using the HemoFlow 500 and Genesis Blood Collection Mixer, as well as HemoCue for hemoglobin detection through fingersticks.
- Achieving a 98% accuracy rate detailed reports of phlebotomy tests and donor's profiles.
- Addressed questions and concerns to educate blood voluntary donors on collection process and procedures.
- Verified donor's identification for proper sample collection.
- Qualifying donors, conducting pre-donation medical screening confidentiality through ABO Wheels (donor health history, vital signs)
- Collection of whole blood products in an accurate and timely manner.
- Maintain donor confidentiality while demonstrating concurrent donation throughout the process.
- Enhanced donors experience through compassionate care and communication during blood donation process.
- Assist in donor reactions and post donations care by giving donors anxiety-free experience.
- Develop and sustain proper whole blood collection and discontinuation techniques with minimum discomfort to donors.
Donor Recruiter
Houchin Community Blood Bank
07.2018 - 07.2019
- Scheduled patients for appointments through HemaConnect.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages, and transferred calls to correct individuals.
- Assessed needs for blood donations regularly to prioritize recruitment efforts effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked with healthcare employees to determine specific job qualifications.
Receptionist
Elegant Nail and Spa
05.2011 - 06.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed, scheduling and rescheduling appointments, and communicated with clients while managing check-in process.
- Answered phone promptly and directed incoming calls for colleagues.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Education
Associate of Science - Registered Nursing
Bakersfield College
Bakersfield, CA05-2025
Associate of Science - Human Biology
Bakersfield College
Bakersfield, CA05-2022
Skills
- Customer Service
- Experienced Phlebotomist performing 25,000 successful painless venipunctures
- Blood collection
- Donor screening
- ABO Wheels and ABO Express
- Patient confidentiality
- Intaking processing of donors
- Quality control guidelines
- Patient monitoring
Timeline
Phlebotomist
Houchin Community Blood Bank
07.2019 - 03.2025
Donor Recruiter
Houchin Community Blood Bank
07.2018 - 07.2019
Receptionist
Elegant Nail and Spa
05.2011 - 06.2015
Associate of Science - Registered Nursing
Bakersfield College
Associate of Science - Human Biology
Bakersfield College
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