Emily Trapp
Park Falls,WI
Summary
Results-driven account services manager with extensive experience in client relationship management and customer service training. Known for effectively resolving client escalations and implementing strategies that significantly improve client satisfaction and retention.
Overview
16
16
years of professional experience
Work History
Manager of Account Services
Allied 100
Woodruff, Wisconsin
03.2010 - 12.2025
- Developed and implemented account strategies that enhanced client retention and satisfaction.
- Established performance metrics to monitor service quality and client satisfaction levels.
- Facilitated training programs for staff to enhance customer service skills and product knowledge.
- Managed client escalations effectively, ensuring timely resolution and maintaining strong relationships.
Education
Bachelor of Arts - Small Business/Entrepreneur
Finlandia University
Hankcock, MI06-2004
Skills
- Account strategy
- Client retention
- Performance metrics
- Customer service training
- Client escalation management
- Customer relationship management
- Effective communication
References
References available upon request.
Timeline
Manager of Account Services
Allied 100
03.2010 - 12.2025
Bachelor of Arts - Small Business/Entrepreneur
Finlandia University