Emily Treadwell
Thomasville
Summary
Dynamic Patient Access Representative with a proven track record at Thomasville Regional Medical Center, excelling in HIPAA compliance and insurance verification. Adept at building relationships and providing exceptional customer service, I effectively resolved conflicts and ensured smooth patient experiences, contributing to enhanced patient satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Thomasville Regional Medical Center
02.2021 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Customer Service Representative
Teleperformance USA
03.2020 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Diploma
Marengo High School
Dixons Mills05-2019
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Team collaboration
- Relationship building
- Microsoft Skills
Timeline
Patient Access Representative
Thomasville Regional Medical Center
02.2021 - Current
Customer Service Representative
Teleperformance USA
03.2020 - 02.2021
Diploma
Marengo High School
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