Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Emily Trotto

Bangor,PA

Summary

As a Communications major with a minor in Social Media, I bring a strong foundation in effective communication strategies and digital engagement. I am a hardworking and dedicated individual, eager to apply my knowledge and further develop my skills in a dynamic professional environment. With a passion for learning and adapting to new challenges, I aim to contribute to innovative projects and grow within the industry. I am interested in applying to your 2 internships, the E-Comm Marketing Intern and Marketing Communications. After reading the internship descriptions I am confident in my skills that I have learned in college that I would be an beneficial addition to Crayola's team.

Overview

6
6
years of professional experience

Work History

Delivery Driver

Mamma's Pizza
Kutztown, PA
12.2024 - Current
  • Notified customers of delays to decrease calls to support.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Utilized GPS and maps for efficient route planning.
  • Monitored fuel level throughout shift and refueled when necessary.

Waitress

Mount Bethel Diner
Bangor, PA
07.2019 - 07.2024
  • Prepared checks, itemizing total meal costs and taxes.
  • Organized take-out orders efficiently according to customer requests.
  • Bussed tables as needed during peak hours.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Set up tables in between patrons to reduce wait times.
  • Served food and beverages to patrons and confirmed complete orders.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Performed basic math calculations when computing bills for customers' meals.
  • Trained new employees to perform duties.
  • Assisted in seating guests at tables or booths.
  • Stocked service areas with supplies during slow periods.

Assistant

Kasper's Pool Supplies And Spas
Easton, PA
05.2021 - 08.2021
  • Assisted in the development of new policies and procedures to improve operational efficiency.
  • Gathered and sorted data for reports and files.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Used filing systems to improve document management and organization.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.

Education

Some College (No Degree) - Communications

Kutztown University of Pennsylvania
Kutztown, PA
05-2026

Skills

  • Strong verbal communication
  • File and record keeping
  • Problem-solving
  • Task prioritization
  • Online research
  • Document control
  • Relationship building
  • Schedule coordination
  • Multitasking and organization
  • Fast learner
  • Time management

Affiliations

Delta Zeta Sorority:

  • 2024: I was the event planner and organizer.
  • Current 2025: I am apart of our executive board with holding the position of risk management, where I ensure everyone safety and keeping our sorority's image held to the highest standard.
  • My sorority partners with many philanthropies such as Starkey to raise money for the hearing impaired.
  • During the course of my time with my sorority we hold up to two to three philanthropy events each year such as our Hoops for Hearing and our Rosebowl tournament.

Timeline

Delivery Driver

Mamma's Pizza
12.2024 - Current

Assistant

Kasper's Pool Supplies And Spas
05.2021 - 08.2021

Waitress

Mount Bethel Diner
07.2019 - 07.2024

Some College (No Degree) - Communications

Kutztown University of Pennsylvania
Emily Trotto