Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Truglio

Palm Bay

Summary

Experienced in conducting comprehensive client assessments to develop personalized care plans. Utilizes strong communication and coordination skills to effectively manage client services. Proven track record of fostering positive client relationships and achieving measurable improvements in client well-being.

Overview

6
6
years of professional experience

Work History

Case Manager

Healthy Young Minds
09.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Created case management department for the company
  • Gave a professional presentation

Lead Teacher

Oak Village Academy
01.2023 - 02.2024
  • Maintain constant contact with the customers through company issued software to ensure highest level of care was achieved
  • Served as primary on call contact point if there were any changes in care needed or change to schedule
  • Maintained medication and records for the customer as needed per state regulations
  • Created curriculum for children based on developmental growth and their specific needs
  • Maintained inventory of all medications in classroom
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.

Shift Supervisor

Starbucks
05.2020 - 12.2022
  • Ensure positive customer experiences that comply with company's standards
  • Ensure all team members are upholding customer service expectations and are properly trained to handle situations that arise
  • Handles difficult customer situations while remaining professional and positive
  • Order supplies on company specific platform to comply with store operation needs
  • Ensure inventory accuracy
  • Completed store opening and closing procedures and balanced tills.

Assistant Teacher

New Beginnings Childcare Center
03.2019 - 05.2020
  • Kept written record of child's daily activities
  • Secondary point of contact for customers during morning drop off or evening pickup
  • Assisted in maintaining medications and record forms to comply with state regulations
  • Assisted in upholding the curriculum that had been created for the classroom

Education

Master of Arts - Clinical Mental Health Counseling

Liberty University
Lynchburg, VA
05-2026

Bachelor of Science - Psychology

Arizona State University
08-2024

Skills

  • Customer Service
  • Communication
  • Critical Thinking
  • Independent Working
  • Personnel Management
  • Resource Management
  • Goal Oriented
  • Case management
  • Case documentation
  • Problem-solving

Timeline

Case Manager

Healthy Young Minds
09.2024 - Current

Lead Teacher

Oak Village Academy
01.2023 - 02.2024

Shift Supervisor

Starbucks
05.2020 - 12.2022

Assistant Teacher

New Beginnings Childcare Center
03.2019 - 05.2020

Master of Arts - Clinical Mental Health Counseling

Liberty University

Bachelor of Science - Psychology

Arizona State University

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