EMILY TRUJILLO
Receptionist | Office Coordinator
SAN DIEGO,CA
Summary
Customer service professional with 4+ years of front desk and administrative experience in hospitality and office settings. Skilled in guest relations, scheduling, and account management, with a strong focus on organization and professionalism.
Overview
3
3
years of professional experience
1
1
Language
Work History
Front Desk Associate (Part-Time)
Marriott TownePlace Suites
12.2023 - 06.2024
- Welcomed and checked in/out guests with professionalism and efficiency.
- Answered phones, managed reservations, and handled guest inquiries.
- Completed nightly reports and maintained a clean, organized lobby.
Children’s Coach
Brain Balance Achievement Centers
06.2023 - 12.2023
- Guided children through structured developmental and cognitive activities.
- Communicated progress with parents and maintained detailed records.
- Supported a positive, safe, and engaging environment for students.
Assistant Manager
Budget Mini Storage
12.2022 - 06.2023
- Handled incoming calls, collection calls, and customer inquiries with professionalism.
- Assisted with daily office operations including scheduling, filing, and account management.
- Supported management with tenant relations, payment processing, and administrative tasks.
- Maintained organized records and provided clear communication to customers and staff.
Front Desk Supervisor
My Place Hotels
08.2022 - 12.2023
- Supervised daily front desk operations and trained staff on policies and systems.
- Processed guest check-ins, reservations, and payments accurately.
- Coordinated housekeeping and maintenance requests to ensure guest satisfaction.
- Handled escalated customer service issues with professionalism.
Night Auditor
My Place Hotels
02.2021 - 08.2022
- Performed nightly financial audits, balanced accounts, and prepared reports.
- Assisted guests with late check-ins, reservations, and customer service needs.
- Monitored lobby and hotel safety overnight while maintaining guest satisfaction.
- Oversaw laundry and lobby upkeep during overnight shifts.
Education
Cosmetology Certificate -
The Studio Academy of Beauty
04-2025
High School Diploma -
Buckeye Union High School
05-2020
Skills
- Front Desk Operations
- Guest Services
- Night Audit
- Laundry & Lobby Maintenance
- Microsoft Office
- Bilingual: English/Spanish
Timeline
Front Desk Associate (Part-Time)
Marriott TownePlace Suites
12.2023 - 06.2024
Children’s Coach
Brain Balance Achievement Centers
06.2023 - 12.2023
Assistant Manager
Budget Mini Storage
12.2022 - 06.2023
Front Desk Supervisor
My Place Hotels
08.2022 - 12.2023
Night Auditor
My Place Hotels
02.2021 - 08.2022
Cosmetology Certificate -
The Studio Academy of Beauty
High School Diploma -
Buckeye Union High School
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