Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Trunell

Carter Lake,IA

Summary

Dynamic HR professional with extensive experience at Nebraska Medicine, excelling in customer service and complaint handling. Proven track record in workload prioritization and enhancing onboarding processes, resulting in improved employee satisfaction. Skilled in task delegation and maintaining compliance, ensuring operational efficiency and a positive experience for all stakeholders.


Overview

14
14
years of professional experience

Work History

Sr HR Service Center Associate (Onboarding)

Nebraska Medicine
05.2024 - Current
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Increased overall productivity by streamlining processes and implementing best practices for task management.
  • Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
  • Evaluated the effectiveness of onboarding programs by tracking employee performance, engagement, and satisfaction levels.
  • Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
  • Collaborated with HR managers to gather feedback and continuously improve the onboarding process.

Sr HR Service Center Associate

Nebraska Medicine
07.2021 - 05.2024
  • Supported sales efforts through cross-selling additional products or services when appropriate opportunities presented themselves during customer interactions.
  • Contributed to improved operational efficiency through regular maintenance checks on tools and equipment, minimizing downtime during peak hours.
  • Continuously sought opportunities self-improvement professional development attending workshops seminars conferences aimed honing skills knowledge areas relevant role responsibilities incumbent upon position held within firm thereby ensuring optimal performance levels maintained sustained over time.
  • Worked with Travel agencies to onboard our Travelers
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Ensured compliance with company policies and procedures by consistently adhering to established guidelines during daily operations.

Customer Service Representative

Bass Pro Shops Outdoor World
05.2019 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

HR Service Center Associate

Nebraska Medicine
09.2017 - 07.2021
  • Exceeded performance objectives consistently by prioritizing tasks effectively according to urgency and importance within the context of broader organizational goals.
  • Resolved customer issues efficiently, ensuring a high level of satisfaction with the service center experience.
  • Developed strong rapport clientele fostering sense trust dependability their minds thus reinforcing brand image desired market positioning strategy pursued organization overall commercial interests perspective long run term basis.
  • Embraced change willingly adapting new technologies systems introduced workplace order enhance efficiency effectiveness operations conducted therein ultimately benefiting both employer customer alike through improved service standards rendered eventually.
  • Established strong relationships with customers, resulting in repeat business and increased loyalty to the service center.

Customer Service Lead

Bass Pro Shops Outdoor World
05.2018 - 05.2019
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Information Coordinator

Lozier
01.2014 - 09.2017
  • My duties include working with a team to enter new incoming purchase orders from our customers into our mainframe.
  • Working with our electronic invoicing verifying all the correct information has been entered according to standard.
  • Answering phones to direct our customers to the right department that will help them resolve their issue.

Waitress

Dj's Dugout
10.2014 - 07.2015
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Waitress

Olive Garden
02.2013 - 04.2014
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Teller

American National Bank
06.2011 - 11.2013
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.

Sales Associate

Kohls Department Store
06.2011 - 02.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Science - Business Management And Leadership

Bellevue University
Bellevue, NE
09-2025

Associate of Applied Science - Human Resources Management

Iowa Western Community College
Council Bluffs, IA
05-2023

Skills

  • Workload prioritization
  • Call center experience
  • Complaint handling
  • Task delegation
  • Customer service
  • Attention to detail

Timeline

Sr HR Service Center Associate (Onboarding)

Nebraska Medicine
05.2024 - Current

Sr HR Service Center Associate

Nebraska Medicine
07.2021 - 05.2024

Customer Service Representative

Bass Pro Shops Outdoor World
05.2019 - 08.2023

Customer Service Lead

Bass Pro Shops Outdoor World
05.2018 - 05.2019

HR Service Center Associate

Nebraska Medicine
09.2017 - 07.2021

Waitress

Dj's Dugout
10.2014 - 07.2015

Information Coordinator

Lozier
01.2014 - 09.2017

Waitress

Olive Garden
02.2013 - 04.2014

Teller

American National Bank
06.2011 - 11.2013

Sales Associate

Kohls Department Store
06.2011 - 02.2012

Bachelor of Science - Business Management And Leadership

Bellevue University

Associate of Applied Science - Human Resources Management

Iowa Western Community College

Similar Profiles

CREATE PROFILE