Emily Turner
Troy,TX
Summary
Dedicated and multifaceted mom with a background in balancing household management, childcare, and personal development. Skilled in organization, time management, and problem-solving gained from effectively juggling the needs of children, family, and home. Possesses strong communication skills, adaptability, and resilience in managing a busy household and nurturing the growth and development of children. Seeking to apply these transferable skills to a professional role that offers flexibility and growth opportunities.
Overview
8
8
years of professional experience
Work History
Dispatcher
Speedy G's Logistics
06.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Submit invoices in a timely manner for accurate pay.
Sales Manager
Premier Structures
07.2023 - Current
- Promoted products online
- Received phone calls from customers and relayed accurate information regarding their inquiries to buildings
- Understood the policies and procedures for each of the companies I sold for
- Generated contracts and went over with customer.
AR Specialist
Ace Dental
02.2023 - 07.2024
- Managed accounts receivable aging reports to ensure timely collection of payments
- Investigated and resolved billing discrepancies and disputed charges with clients
- Prepared and sent out invoices to customers for products or services rendered
- Reconciled customer accounts and processed adjustments as needed
Scheduling Specialist
Baylor Scott and White
02.2022 - 02.2023
- Implemented scheduling software to optimize workflow efficiency and reduce scheduling conflicts
- Coordinated with multiple departments to create and maintain master schedules for complex projects
- Conducted regular reviews of schedules to identify potential issues and proactively address them
- Communicated schedule changes and updates to relevant team members in a timely and clear manner
- Analyzed historical data and trends to forecast scheduling needs and plan for future projects
Access Service Representative
Baylor Scott and White
12.2021 - 02.2022
- Responsible for verifying patient information, insurance coverage, and obtaining pre-authorizations for medical services
- Served as the first point of contact for patients, answering inquiries, scheduling appointments, and providing exceptional customer service
- Maintained accurate and detailed records of patient interactions, appointments, and insurance eligibility
- Collaborated with internal teams to streamline processes and improve overall patient satisfaction levels
- I was later promoted to a Scheduling Specialist within my department.
Perishable Representative
HEB
07.2021 - 12.2021
- Inspected and monitored perishable products to ensure freshness and quality standards were met
- Managed inventory levels for perishable items, ordering new stock as needed and minimizing waste
- Implemented food safety protocols and knowledge of health regulations to maintain a safe working environment
- Collaborated with sales team to promote perishable products and increase overall sales volume
Assistant Manager
Cavender’s Boot City
04.2021 - 07.2021
- Managed and supervised a team of 10 employees, providing training and guidance to ensure optimal performance and customer satisfaction
- Assisted in developing and implementing strategies to increase sales and meet revenue targets
- Conducted regular performance evaluations and provided constructive feedback to employees to improve their skills and productivity
- Collaborated with the manager to create weekly schedules, inventory management, and report analysis to streamline operations
- Resolved customer complaints and issues in a timely and professional manner, maintaining a high level of customer service
Hostess
Texas Roadhouse
12.2017 - 04.2019
- Greeted and seated guests in a prompt and friendly manner, enhancing the overall dining experience
- Managed reservations and maintained organization in seating assignments to optimize restaurant flow
- Demonstrated excellent communication skills by effectively relaying special requests and dietary restrictions to servers
- Assisted in coordinating wait times and accommodating walk-in guests during peak dining hours
- Upheld cleanliness and organization of front-of-house areas to ensure a welcoming atmosphere for guests
Education
High School Diploma -
Academy High School
Little River, TX06.2019
Skills
- Medical scheduling
- Billing knowledge
- Insurance knowledge
- Customer Service
- Medical/Dental knowledge
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Prioritizing calls
Timeline
Dispatcher
Speedy G's Logistics
06.2024 - Current
Sales Manager
Premier Structures
07.2023 - Current
AR Specialist
Ace Dental
02.2023 - 07.2024
Scheduling Specialist
Baylor Scott and White
02.2022 - 02.2023
Access Service Representative
Baylor Scott and White
12.2021 - 02.2022
Perishable Representative
HEB
07.2021 - 12.2021
Assistant Manager
Cavender’s Boot City
04.2021 - 07.2021
Hostess
Texas Roadhouse
12.2017 - 04.2019
High School Diploma -
Academy High School
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