Summary
Overview
Work History
Education
Skills
Certification
Leadership & Involvement
Timeline
Generic

Emily Ulrich

Waxhaw,NC

Summary

Proven track record in enhancing customer experience and streamlining operations, notably at Ballantyne Country Club. Excelled in complex problem-solving and administrative skills, achieving significant improvements in efficiency. Demonstrates exceptional verbal communication and adaptability, leading teams to exceed goals with a focus on safety and service quality.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Ballantyne Country Club
07.2024 - Current
  • Answer multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Greet members at front desk and engaged in pleasant conversations while managing other tasks
  • Handle incoming and outgoing package deliveries, working with vendors to receive invoices and write checks
  • Interact with members, vendors, contractors and professional services to receive orders, direct activities, and communicate instructions
  • Take to-go orders and dining reservations
  • Design buffet & server cards for various club events

Lead Activity Leader

Ballantyne Country Club Family Activities Center
06.2023 - Current
  • Provide care, safety, and assistance for children in FAC and Aquatics events
  • Implement, execute, and supervise enrichment activities for groups of children and teens
  • Communicate effectively with parents, children, and fellow staff members
  • Oversee activity leaders and act as the main point of contact during shifts
  • Demonstrate professionalism daily; promote positive development and learning experiences
  • Use innovation and problem solving to meet the needs of children in unexpected situations

Lead Operations Assistant

Clemson University Campus Recreation
01.2023 - 05.2024
  • Managed operations assistants to ensure proper daily operations within Clemson recreation facilities
  • Led shadow shifts/onboarding and equipment training
  • Assisted with evaluations/interviews
  • Maintained all gym equipment, keeping equipment serviceable and clean for patron safety
  • Enforced facility use policies while providing excellent customer service


Grader/Assistant

Kumon Learning Center
09.2019 - 03.2020
  • Graded student course work and provided feedback
  • Alphabetized and filed students’ papers/copies of worksheets in their correct slots
  • Assisted students with certain tasks and supplied them with the necessary supplies for their sessions.

Education

Bachelor of Science - Psychology With Minor in Business Administration

Clemson University
Clemson, SC
05.2024

Skills

  • Verbal and Written Communication
  • Customer Service
  • Complex Problem-Solving
  • Administrative Skills
  • Time Management
  • Accuracy & Attention to Detail
  • Adaptability
  • Professionalism

Certification

  • CPR & First Aid certified
  • PowerPoint & Excel Essentials Training
  • Project & Time Management Foundations Trainings
  • Communication & Confidence Training

Leadership & Involvement

Alumna of Pi Beta Phi at Clemson University where I served on the Philanthropy Committee; committed to improving children's literacy rates through hands on events, fundraising, and donation drives 


Volunteer at Six Mile Elementary School where I worked to build students' reading proficiency through one-on-one guided reading and discussions; promoted personal growth and confidence 

Timeline

Front Desk Receptionist

Ballantyne Country Club
07.2024 - Current

Lead Activity Leader

Ballantyne Country Club Family Activities Center
06.2023 - Current

Lead Operations Assistant

Clemson University Campus Recreation
01.2023 - 05.2024

Grader/Assistant

Kumon Learning Center
09.2019 - 03.2020

Bachelor of Science - Psychology With Minor in Business Administration

Clemson University

Similar Profiles

CREATE PROFILE
Emily Ulrich