Emily Umana-Caceres
Arlington,VA
Summary
I'm currently looking for a stable position in an environment that offers a good challenge, great benefits, and the opportunity to help the company advance efficiently and productively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PC Coordinator /Orthodontic Assistant
Pine Dentistry And Braces
Falls Church, Virginia
01.2016 - 05.2022
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Coached employees through day-to-day work and complex problems.
- Maintained master schedule of 80+ patients and set up appointments.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Set appointments and made follow-up calls.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Completed routine and advanced procedures by preparing patients and instruments for expected needs.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Prepared patient X-rays and images for review by dentist.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
SALES ASSOCIATE
Pacific Insurance Agency
Arlington, Virginia
12.2015 - 01.2016
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Housekeeper
Self-employeed
, VA
01.2014 - 06.2015
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected and mopped bathrooms to keep homes sanitary and clean.
Sales Associate
Sally’s Beauty Supply
Arlington, Virginia
06.2013 - 12.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
Education
HIGH SCHOOL DIPLOMA GRADUATION -
WAKEFIELD HIGH SCHOOL
Arlington, VA06.2012
Skills
- MS Office
- Verbal and Written Communication
- Patient Registration
- Staff Training
- Dental coding
- Patient Scheduling
- Appointment Coordination
- Insurance Verification
Certification
Basic Life Support Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
PC Coordinator /Orthodontic Assistant
Pine Dentistry And Braces
01.2016 - 05.2022
SALES ASSOCIATE
Pacific Insurance Agency
12.2015 - 01.2016
Housekeeper
Self-employeed
01.2014 - 06.2015
Sales Associate
Sally’s Beauty Supply
06.2013 - 12.2014
HIGH SCHOOL DIPLOMA GRADUATION -
WAKEFIELD HIGH SCHOOL
Basic Life Support Certification
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