Emily Usselman
Portland,Oregon
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Regional Director
Honors Holdings LLC
06.2021 - Current
- Streamline operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivate employees through effective communication, recognition programs, and tailored incentive structures that align with corporate objectives.
- Produced reports per week to analyze job performance against team goals.
- Serve as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Managed the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision.
- Visited sites to view service levels, cleanliness, and adherence to company service standards.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives.
- Trained and guided team members to maintain high productivity and key performance metrics.
Head Coach
Honors Holdings LLC
11.2017 - 06.2021
- Developed coaching staff's skills through personalized guidance, resulting in higher individual achievements and studio growth.
- Organized and led monthly 'Burn & Learn' meetings where coaches and staff could refine their skills.
- Maintained strong relationships with all staff and members to help create a cohesive studio environment.
- Fostered a positive team environment with clear communication and motivational techniques.
- Improved team performance by implementing effective training programs and strategies.
- Evaluated individual knowledge, skills, and strengths, and assigned tasks to maximize talent areas.
- Managed successful team and member recruitment efforts, growing the studio to over 1300 members.
Girls on the Run Council Director
Boys & Girls Clubs Of Bend
05.2014 - 12.2017
- Maintained accurate records of volunteer hours, contributions, and accomplishments for reporting purposes and efficiently conducted evaluations regularly to assess overall program success objectively.
- Reduced operational costs through strategic budgeting practices and resource allocation adjustments alongside the Executive Director of Boys & Girls Club and the Board of Directors.
- Recruited diverse groups of volunteers to ensure a well-rounded team with varied skill sets for maximum impact.
- Increased program efficiency by streamlining processes, optimizing scheduling, and improving communication methods.
- Established strong relationships with community partners to enhance collaboration and expand program reach.
- Implemented data-driven decision-making processes to improve program management and effectiveness continuously.
- Organized recognition events to celebrate outstanding achievements in volunteering efforts throughout the year.
- Facilitated open lines of communication between volunteers and staff, fostering a collaborative environment that encouraged teamwork and collective problem-solving.
- Monitored program progress diligently, identifying areas of improvement and implementing appropriate interventions swiftly.
- Managed large-scale volunteer events (End-of-season 5k's), ensuring smooth logistics and positive experiences for all participants.
- Leveraged social media platforms effectively to promote upcoming events, and engage prospective volunteers actively participated in external networking opportunities to expand the program's reach.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Increased event attendance through targeted marketing efforts and community outreach initiatives.
- Analyzed participant data to inform future marketing strategies aimed at attracting a more diverse range of particpants.
Education
Bachelor of Arts - Human Development And Family Studies
Oregon State University
Corvallis, ORSkills
- Client Relationships
- Staff Training and Development
- Staff Management
- Relationship Building
- Meetings and presentations
- Employee Recruitment
- Staff Oversight
- Staff training/development
- Sales Planning
- Decision-Making
- Operations Management
- KPI Tracking
Timeline
Regional Director
Honors Holdings LLC
06.2021 - Current
Head Coach
Honors Holdings LLC
11.2017 - 06.2021
Girls on the Run Council Director
Boys & Girls Clubs Of Bend
05.2014 - 12.2017
Bachelor of Arts - Human Development And Family Studies
Oregon State University
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