Emily Vail
Pratt,KS
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Pratt Regional Medical Center
Pratt, KS
03.2024 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Stayed current on community-based resources and services useful to patients.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Obtained informed consent and payment documentation from patients and filed in system.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Answered phones promptly in a professional manner.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Collaborated with clinical and administrative staff to meet patient needs.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Assembled registration paperwork and placed identification bands on patient.
- Verified demographics and insurance information to register patients in computer system.
- Documented patient counters in hospital system and initiated follow-up actions.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Collected co-pays and other payments from patients at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Collaborated with other departments to ensure quality customer service was delivered.
- Facilitated communication between patients, staff members, and third party payers.
- Scanned documents into electronic medical records system.
Sandwich Artist
Subway
Pratt, KS
03.2022 - 03.2024
- Verified that prepared food met quality standards prior to serving it to customers.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Stocked shelves with products and supplies.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Organized food preparation stations and regularly replenished supplies.
- Operated cash registers to process payments from customers.
- Organized inventory for efficient restocking of products.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Trimmed meats and cheeses for sandwiches as needed.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assisted team members during peak hours when necessary.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Communicated effectively with co-workers regarding customer needs and concerns.
Education
High School Diploma -
Pratt High School
Pratt, Ks05-2022
Skills
- Patient identity verification
- Patient check-in
- Registration management
- Friendly and outgoing
- Healthcare systems navigation
Timeline
Patient Access Representative
Pratt Regional Medical Center
03.2024 - Current
Sandwich Artist
Subway
03.2022 - 03.2024
High School Diploma -
Pratt High School
Similar Profiles
Kimberly SheetsKimberly Sheets
Registered Nurse, Medical-Surgical Unit at Pratt Regional Medical CenterRegistered Nurse, Medical-Surgical Unit at Pratt Regional Medical Center
Abigail JohnAbigail John
Phlebotomy Student at Pratt Regional Medical CenterPhlebotomy Student at Pratt Regional Medical Center
Sadie MaechtlenSadie Maechtlen
RN-BSN, Nurse Navigator at Pratt Regional Medical Center Bone & Joint ClinicRN-BSN, Nurse Navigator at Pratt Regional Medical Center Bone & Joint Clinic
Kelsey SmithKelsey Smith
Precertification Specialist at Pratt Regional Medical CenterPrecertification Specialist at Pratt Regional Medical Center
RaManda WingfieldRaManda Wingfield
Retail Sales Associate at Ain't My First RodeoRetail Sales Associate at Ain't My First Rodeo