Emily Vail
Pratt,KS
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Pratt Regional Medical Center
Pratt, KS
03.2024 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Stayed current on community-based resources and services useful to patients.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Obtained informed consent and payment documentation from patients and filed in system.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Answered phones promptly in a professional manner.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Collaborated with clinical and administrative staff to meet patient needs.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Assembled registration paperwork and placed identification bands on patient.
- Verified demographics and insurance information to register patients in computer system.
- Documented patient counters in hospital system and initiated follow-up actions.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Collected co-pays and other payments from patients at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Collaborated with other departments to ensure quality customer service was delivered.
- Facilitated communication between patients, staff members, and third party payers.
- Scanned documents into electronic medical records system.
Sandwich Artist
Subway
Pratt, KS
03.2022 - 03.2024
- Verified that prepared food met quality standards prior to serving it to customers.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Stocked shelves with products and supplies.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Organized food preparation stations and regularly replenished supplies.
- Operated cash registers to process payments from customers.
- Organized inventory for efficient restocking of products.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Trimmed meats and cheeses for sandwiches as needed.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assisted team members during peak hours when necessary.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Communicated effectively with co-workers regarding customer needs and concerns.
Education
High School Diploma -
Pratt High School
Pratt, Ks05-2022
Skills
- Patient identity verification
- Patient check-in
- Registration management
- Friendly and outgoing
- Healthcare systems navigation
Timeline
Patient Access Representative
Pratt Regional Medical Center
03.2024 - Current
Sandwich Artist
Subway
03.2022 - 03.2024
High School Diploma -
Pratt High School