Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Vailette

Madison,CT

Summary

Dynamic manager with a proven track record at Il Gabbiano, excelling in customer service and team leadership. Enhanced guest satisfaction through effective conflict resolution and staff training, fostering a collaborative environment. Demonstrated strong time management and decision-making skills, contributing to a high-performing team and increased repeat business. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

23
23
years of professional experience

Work History

Manager

Il Gabbiano
02.2022 - 12.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Millpond Tavern
02.2022 - 06.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Manager/Server/Bartender

Donovan's Reef
09.2001 - 09.2008
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Education

Bachelor of Science - Business Administration And Management

Ashford University
San Diego, CA
05-2014

Associate of Science - Business

University of New Haven
West Haven, CT
05-2002

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Strategic planning
  • Relationship building

Timeline

Manager

Il Gabbiano
02.2022 - 12.2024

Server

Millpond Tavern
02.2022 - 06.2024

Manager/Server/Bartender

Donovan's Reef
09.2001 - 09.2008

Bachelor of Science - Business Administration And Management

Ashford University

Associate of Science - Business

University of New Haven

Similar Profiles

CREATE PROFILE
Emily Vailette