Emily Valentine
Fairmont,WV
Summary
Eager customer care associate always ready and willing to assist fellow employees with job tasks. Can handle various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Dynamic professional with a proven track record in care management and curriculum planning, demonstrated at Personal Employer and CACOP. Excelled in child supervision and group leadership, enhancing learning outcomes and service quality. Skilled in managing patient records, ensuring accuracy and compliance. Achieved significant improvements in efficiency and customer satisfaction through effective team leadership and hands-on guidance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Childcare Provider
Personal Employer
09.2013 - 08.2024
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Medical Biller and Coder
Dr. Govind Patel
05.2013 - 09.2013
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Verified signatures and checked medical charts for accuracy and completion.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Waitress Trainer
Buffalo Wild Wings
09.2009 - 06.2012
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Utilized effective communication techniques to support server learning and comprehension.
- Monitored new server performance and offered continuous support throughout training period.
Call Center Team Lead
CACOP
01.2006 - 08.2009
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Responded to customer requests for products, services, and company information.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Oversaw team of twelve agents focused on donation calls.
- Responded to team support questions quickly to maintain call center efficiency.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
Education
Some College (No Degree) - Psychology
West Virginia University
Morgantown, WVHigh School Diploma -
University High School
Morgantown05.2006
Skills
- Team Management
- Employee development
- Child Supervision
- Group leadership
- Care management
- Curriculum Planning
- Managing patient records
Certification
Volunteer mentor for at risk youth through iCouldBe.org
CASA (Court Appointed Special Advocate) volunteer through Monongalia County, WV
Timeline
Childcare Provider
Personal Employer
09.2013 - 08.2024
Medical Biller and Coder
Dr. Govind Patel
05.2013 - 09.2013
Waitress Trainer
Buffalo Wild Wings
09.2009 - 06.2012
Call Center Team Lead
CACOP
01.2006 - 08.2009
Some College (No Degree) - Psychology
West Virginia University
High School Diploma -
University High School
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