Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Valenzuela

Queens,NY

Summary

Accomplished Crew Trainer at McDonald's, adept in customer service and employee training, enhancing team performance and service quality through effective coaching and mentoring. Demonstrated leadership in developing comprehensive training programs, significantly improving operational efficiency. Expertise in cash handling and fostering a culture of active listening, contributing to a positive customer experience.

Overview

1
1
year of professional experience

Work History

Crew Trainer

McDonald's
02.2023 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.

Crew Trainer

Mcdonadls
04.2024 - 07.2024
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.

Cashier

Surf Styles
01.2024 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Education

GED -

Unidad Educativa Providencia
Guayaquil
06.2024

Skills

  • Customer Service
  • Employee Training
  • Cash Handling
  • Team Leadership
  • Safe Food Handling
  • Coaching and Mentoring
  • Active Listening
  • Food safety understanding

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Crew Trainer

Mcdonadls
04.2024 - 07.2024

Cashier

Surf Styles
01.2024 - 04.2024

Crew Trainer

McDonald's
02.2023 - Current

GED -

Unidad Educativa Providencia

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Emily Valenzuela