Emily Valenzuela
Queens,NY
Summary
Accomplished Crew Trainer at McDonald's, adept in customer service and employee training, enhancing team performance and service quality through effective coaching and mentoring. Demonstrated leadership in developing comprehensive training programs, significantly improving operational efficiency. Expertise in cash handling and fostering a culture of active listening, contributing to a positive customer experience.
Overview
1
1
year of professional experience
Work History
Crew Trainer
McDonald's
02.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
Crew Trainer
Mcdonadls
04.2024 - 07.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
Cashier
Surf Styles
01.2024 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
GED -
Unidad Educativa Providencia
Guayaquil06.2024
Skills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Safe Food Handling
- Coaching and Mentoring
- Active Listening
- Food safety understanding
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Trainer
Mcdonadls
04.2024 - 07.2024
Cashier
Surf Styles
01.2024 - 04.2024
Crew Trainer
McDonald's
02.2023 - Current
GED -
Unidad Educativa Providencia
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