Emily Valenzuela
Bell,CA
Summary
My background in both behavior intervention and customer service as a cashier/shift lead has given me a unique and valuable skill set for working in any customer-focused environment. From my time in behavior intervention, I’ve developed strong patience, empathy, and the ability to communicate clearly and adapt to different needs and personalities—skills that directly translate to understanding and helping a wide range of customers. As a cashier, I honed my ability to work efficiently under pressure, resolve issues calmly, and maintain a positive attitude, even during busy or stressful times. Together, these experiences have taught me how to create a welcoming, respectful, and solution-oriented experience for every customer I interact with.
Overview
3
3
years of professional experience
Work History
Behavior Interventionist
LAUSD
08.2023 - Current
- Maintained records of ongoing assessments and documentation of updates.
- Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
- Promoted positive behavior change through consistent reinforcement and appropriate consequences.
- Improved student behavior by developing and implementing tailored intervention plans.
- Collaborated with multidisciplinary teams to create comprehensive support strategies for students in need.
- Established rapport with each student, building trust and fostering a safe environment conducive to learning and growth.
- Coordinated with school counselors and psychologists to address the underlying emotional or mental health issues that may contribute to problematic behaviors in students.
Shift Leader
Jamba Juice
01.2022 - 08.2023
- Welcomed customers and helped determine their needs.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
No Degree - Linguistic Studies Social And Behavioral Sciences
Santa Monica College
Santa Monica08-2026
High School Diploma -
City of Angels
221 S Eastman Ave, Los Angeles, CA 9006306-2022
Skills
- Problem-solving skills
- Applied behavior analysis
- Crisis intervention strategies
- Intervention planning
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Team collaboration
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
Timeline
Behavior Interventionist
LAUSD
08.2023 - Current
Shift Leader
Jamba Juice
01.2022 - 08.2023
No Degree - Linguistic Studies Social And Behavioral Sciences
Santa Monica College
High School Diploma -
City of Angels
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