EMILY VANCE
Jacksonville,NC
Summary
Proven skills in troubleshooting and teamwork, consistently upholding rigorous safety standards.
Known for collaborative approach and commitment to achieving operational efficiency. Dependable and adaptable, excelling in dynamic environments and prioritizing safety and reliability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server, FOH Trainer
Texas Roadhouse
Jacksonville, NC
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Administrative Management Trainee
Enterprise Holdings
Jacksonville, NC
01.2022 - 12.2023
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Resolved escalated concerns using professionalism and understanding of facets of issues.
- Ensured client satisfaction.
- Built strong relationships with customers and other business clients affiliated with Enterprise.
- Created outreach to the local community and helped organize volunteer events to give back.
- Created itineraries.
- Over sought private records.
Independent Contractor
United Solar
Charlotte, NC
02.2019 - 11.2021
- Created customized energy management packages.
- Provided persuasive reasoning on how customers could have a positive carbon footprint by switching to solar.
- Logged in inquiries and created presentations to present clients.
- Established a rapport with communities and neighborhood outreach.
- Ensured quality service.
- Booked engineers and technicians out to each property in a timely manner.
- Improved skills in cold calling and cold emails.
- Followed up with clients' experience after installments to ensure customer satisfaction.
Education
Bachelor of Science - Mass Communication, and Public Relations
University of North Carolina At Pembroke
Pembroke, NCSkills
- Possess Class A CDL license
- OSHA 10 certified
- Flagger certified
- First-Aid & CPR certified
- Performance monitoring and evaluation
- Strategies and goals
- Industry partnership development
- Customer service
- Goal-oriented
- Team leadership
- Excellent negotiating tactics
- Issue resolution
- Business development
- Relationship Building
- Customer relationships
- Excellent communication skills
Certification
OSHA 10
First Aid and CPR
Flagger
Timeline
Server, FOH Trainer
Texas Roadhouse
10.2022 - Current
Administrative Management Trainee
Enterprise Holdings
01.2022 - 12.2023
Independent Contractor
United Solar
02.2019 - 11.2021
Bachelor of Science - Mass Communication, and Public Relations
University of North Carolina At Pembroke