Emily Vanderburg
Burleson,TX
Summary
Adept at administrative support and customer service, I significantly increased patient satisfaction at CPR HeartPlace through efficient insurance verification and meticulous record management. Experience at HydroTech Services, LLC, honed database entry and verbal communication skills, fostering strong teamwork and collaboration. Excels in creating positive client relationships and streamlining administrative processes.
Overview
21
21
years of professional experience
Work History
Office Administrator
HydroTech Services, LLC
10.2021 - Current
- Interacted with customers by phone and email to provide information.
- Answered calls, delivering messages to staff.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Managed approximately 30 incoming calls and emails communications per day for clients and staff
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Bartender/Cart Girl/Hospitality Team Member
Hidden Creek Golf Course City Of Burleson
04.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Lash Technician
Self-Employeed Flashy Lash Studios
04.2019 - 05.2022
- Stayed current on latest and diverse types of last extensions and different application processes.
- Created unique looks matching individual client preferences and budgets.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Consulted with clients to understand desired look and discuss available lash options.
- Educated clients on how to clean and maintain lash extensions.
- Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.
Insurance Verification
CPR HeartPlace
09.2012 - 07.2013
- Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
- Had direct communication with Cardiologists to determine patient eligibility for insurance carriers.
- Worked as an intermediary between doctor and insurance companies to resolve potential test denials.
- Expedited insurance verification processes by obtaining necessary information from patients, providers, and insurers approximately 20 per day.
- Handled insurance verification tasks accurately and quickly, preventing delays in treatment authorization or billing issues later on.
- Contributed to reducing wait times for incoming patients through efficient completion of paperwork, data entry, and insurance verification tasks.
Medical Records/ Front Desk/ Scheduler
CPR HeartPlace
01.2003 - 02.2008
- Answered and directed 6 line phone system.
- Provided patients with appropriate education and discussed with them at close of appointments.
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers for 3 doctors.
- Updated medical records in EMR system and double-checked data for accuracy.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ1999
Skills
- Administrative Support
- Database entry
- Verbal Communication
- Telephone reception
- Scheduling appointments
- Teamwork and Collaboration
- File Maintenance
- Schedule and calendar management
- Inbound phone call handling
- Customer Service
Timeline
Office Administrator
HydroTech Services, LLC
10.2021 - Current
Bartender/Cart Girl/Hospitality Team Member
Hidden Creek Golf Course City Of Burleson
04.2021 - Current
Lash Technician
Self-Employeed Flashy Lash Studios
04.2019 - 05.2022
Insurance Verification
CPR HeartPlace
09.2012 - 07.2013
Medical Records/ Front Desk/ Scheduler
CPR HeartPlace
01.2003 - 02.2008
High School Diploma -
Penn Foster College
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