Summary
Overview
Work History
Education
Skills
Timeline
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Emily Vanderveen

Sacramento,CA

Summary

Dedicated professional with a strong commitment to exceeding expectations. Highly organized and detail-oriented, adept at analyzing data, developing strategies, and providing effective solutions to complex problems. Seeking to leverage extensive skills and knowledge to contribute to team success.

Overview

4
4
years of professional experience

Work History

Patient Care Coordinator

Adventist Health
08.2022 - 02.2024
  • Supported accurate submission of insurance claims and paperwork, demonstrating strong organizational skills.
  • Managed multiple tasks concurrently with precision and efficiency, including appointment scheduling and follow-ups.
  • Processed patient intake information and updated medical records prior to treatment.
  • Provided support and guidance to patients and families to navigate healthcare systems.

Health Care Concierge

Aetna
07.2021 - 08.2022
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Caregiver Attendant

Private Caregiver in Nursing Facility
01.2020 - 07.2021
  • Communicated effectively with clients and families, demonstrating strong interpersonal skills.
  • Provided compassionate daily care activities such as bathing, grooming, and feeding, ensuring patient safety.
  • Responded quickly to emergency situations using appropriate interventions.
  • Developed and implemented care plans for client.

Front Desk Receptionist

A Therapeutic Alternative
03/01/17 - 02.2020
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

Associate of Science -

Sacramento City College
Sacramento, CA

English-as-a-Second-Language Education

CELTA Certificate
Cambridge University
01-2024

Skills

  • Data Entry and Database Coordination
  • Scheduling Appointments
  • Multi-Task Management
  • Excellent Time Management
  • Exceptional Customer Service
  • Multitasking Abilities with Attention to Detail
  • Microsoft Office Suite
  • Call Center Experience
  • CRM Software
  • HIPAA Compliance

Timeline

Patient Care Coordinator

Adventist Health
08.2022 - 02.2024

Health Care Concierge

Aetna
07.2021 - 08.2022

Caregiver Attendant

Private Caregiver in Nursing Facility
01.2020 - 07.2021

Front Desk Receptionist

A Therapeutic Alternative
03/01/17 - 02.2020

Associate of Science -

Sacramento City College

English-as-a-Second-Language Education

CELTA Certificate

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Emily Vanderveen