EMILY VAN RAVESTEIN
Restaurant & Private Dining Manager
Virginia Beach,VA
Summary
Experienced Restaurant Manager with expertise in managing operations and leading teams. Proven track record in event coordination, customer service excellence, and financial budgeting. Recognized for enhancing operational efficiency and guest satisfaction, resulting in improved restaurant performance. Adept at creating positive work environments that boost staff productivity and retention.
Overview
9
9
years of professional experience
Work History
Catch 31 Restaurant & Private Dining Manager
Shamin Hotels
Virginia Beach, VA
06.2025 - Current
- Supervised dining operations to ensure high-quality service.
- Trained new employees on service protocols and customer interaction.
- Coordinated special events to enhance guest experiences and satisfaction.
- Addressed customer feedback promptly to improve service standards.
- Organized details and menus for corporate meetings, private parties, rehearsal dinners, and other special occasions.
- Evaluated employee performance through observations in the dining room or kitchen area.
- Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
Bartender
Ocean 27
Virginia Beach, VA
06.2024 - 10.2024
- Mixed cocktails and crafted beverages for a diverse clientele.
- Maintained cleanliness and organization of bar area during shifts.
- Provided excellent customer service to enhance guest experiences.
- Managed inventory levels and restocked supplies as needed.
- Handled cash register operations and processed customer payments efficiently.
- Established rapport with regular customers to foster loyalty and repeat visits.
Lead Teacher
KinderCare Learning Centers
Chesapeake, VA
02.2021 - 06.2024
- Developed engaging lesson plans aligned with curriculum standards and student needs.
- Mentored new teachers on classroom management and instructional strategies.
- Assessed student progress using a variety of evaluation methods and tools.
- Communicated regularly with parents about student performance and classroom activities.
- Collaborated with colleagues to share resources and best teaching practices for improvement.
- Involved parents in student learning to increase family interaction and student support.
- Served as a mentor for new teachers during their onboarding process.
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
- Remained calm and patient in student interactions to support individual growth and development.
Manager
Hilton Worldwide/Catch, Sky Bar
04.2017 - 02.2019
- Oversaw daily operations ensuring high service standards at premier hospitality venue.
- Managed staff schedules and delegated tasks to optimize workflow efficiency.
- Trained new employees on company policies and service protocols.
- Resolved guest complaints promptly to enhance customer satisfaction experience.
- Implemented staff development programs to enhance team performance and skills.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Bartender
Gold Key/Catch 31, Sky Bar, Grain
Virginia Beach, VA
11.2016 - 03.2017
- Mixed cocktails and crafted beverages for a diverse clientele.
- Maintained cleanliness and organization of bar area during shifts.
- Provided excellent customer service to enhance guest experiences.
- Trained new bartenders on menu items and bar procedures.
- Handled cash register operations and processed customer payments efficiently.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Education
Associate of Applied Science - Early Childhood Education
Tidewater Community College
Virginia Beach, VA05.2024
Bachelor of Science - Sociology
Virginia Wesleyan College
US01.2013
Skills
- Dining operations
- Event coordination
- Service training
- Customer feedback management
- Hospitality management
- Conflict resolution
- Team leadership
- Problem solving
- Effective communication
- Time management
- Financial oversight
- Employee coaching
- Fine-dining expertise
- Order accuracy
- Employee scheduling
- Table management
- Allergy awareness
- Guest relations
- Restaurant operations
- Reservation management
- Labor cost control
- Customer service
- Bartending expertise
- Service management
Extracurricular Activities
Alpha Sigma Alpha (ΑΣΑ)
Awards
Teacher of the Quarter
References
References available upon request.
Timeline
Catch 31 Restaurant & Private Dining Manager
Shamin Hotels
06.2025 - Current
Bartender
Ocean 27
06.2024 - 10.2024
Lead Teacher
KinderCare Learning Centers
02.2021 - 06.2024
Manager
Hilton Worldwide/Catch, Sky Bar
04.2017 - 02.2019
Bartender
Gold Key/Catch 31, Sky Bar, Grain
11.2016 - 03.2017
Associate of Applied Science - Early Childhood Education
Tidewater Community College
Bachelor of Science - Sociology
Virginia Wesleyan College
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