Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Vargas

Las Vegas,NV

Summary

Proven track record in enhancing operational efficiency and team productivity, notably at Holiday Inn. Skilled in sanitation practices and crew management, demonstrating exceptional problem-solving and teamwork abilities. Achieved significant improvements in customer satisfaction and workplace organization, leveraging strong decision-making and planning skills.

Overview

7
7
years of professional experience

Work History

Cleaner

Cleaning House
08.2023 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.

Supervisor

Holiday Inn
06.2021 - 08.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Developed and implemented customer service policies to enhance satisfaction.

Office Assistant

T&L Equipment
07.2019 - 01.2020
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Delivered clerical support by handling range of routine and special requirements.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.

Sales Associate

Watch Station
08.2017 - 09.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Education

High School Diploma -

Valley High School
Las Vegas, NV

Skills

Laundry

MSDS Documentation

Crew Management

Sanitation Practices

Work orders

Teamwork and Collaboration

Problem-Solving

Decision-Making

Planning and Coordination

Good Telephone Etiquette

Data Entry

Typing

Time management

Teamwork

Concentration skills

Organization

Research and collect data

Self-driven motivation

Languages

Spanish
Professional Working
English
Full Professional

Timeline

Cleaner

Cleaning House
08.2023 - Current

Supervisor

Holiday Inn
06.2021 - 08.2023

Office Assistant

T&L Equipment
07.2019 - 01.2020

Sales Associate

Watch Station
08.2017 - 09.2019

High School Diploma -

Valley High School

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Emily Vargas