Emily Vargo
West Haven,CT
Summary
Customer-savvy Food Runner accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Entry-level Food Runner and true team player remains cool under extreme pressure in high-tempo kitchens. Takes direction well and consistently meets schedule requirements. Backs up servers, back bars, and kitchen staff to deliver outstanding customer service to patrons. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in Food Runner and Expedite.
Overview
2
2
years of professional experience
Work History
Head Food Runner
Chaplin
04.2022 - Current
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleaned and sanitized food preparation and serving areas.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Restocked food supplies in kitchen and organized storage areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Collaborated well with other food runners to deliver orders accurately.
- Organized and replenished supplies at food stations to optimize team performance.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
Restaurant Hostess
Tacomida
08.2021 - 03.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
Bachelor of Science - Criminal Justice
University of New Haven
West Haven, CT05.2027
Skills
- Effective Multitasking
- Training and Mentoring
- Customer Service
- Teamwork and Collaboration
- Order Management
- Strong Work Ethic
- Flexible Schedule
- Observation and Inspection
- Calm in Crisis Situations
Timeline
Head Food Runner
Chaplin
04.2022 - Current
Restaurant Hostess
Tacomida
08.2021 - 03.2022
Bachelor of Science - Criminal Justice
University of New Haven
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